Provider Liaison

Expected Hourly Pay Rate:

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

General

Summary:

Under general supervision, the Provider Liaison is responsible for analyzing the provider's eligibility and documentation in accordance with county and state guidelines. The Provider Support Liaison provides eligibility and documentation assistance, maintains file accuracy, and responds to inquiries from childcare providers regarding requirements and procedures of CCFA programs.

Essential Duties and Responsibilities

Within the team structure, the Provider Liaison supports providers and works with other departments to ensure providers eligibility, enrollment, and documentation maintenance related to CCFA programs comply with county and state guidelines. The position includes the following responsibilities:

Provider Processing (50%)

• Receive and process documentation to determine provider eligibility for CCFA childcare programs. Review documentation for accuracy and approve or deny within the specified timeframe. Follow up for missing or incomplete documentation, including non-submission of PPRs or attendance records.
• Process Trustline applications and letters to maintain compliance with county and state guidelines.
• Process providers to receive electronic childcare payments via pay cards or direct deposit.

Customer Service (30%)

• Serve as the primary contact to assigned providers and support providers via walk-in, phone, and email while ensuring all activities are logged in No
  
  Ho.
• Research customer concerns, follow customer services guidelines, and/or escalate situations as appropriate to the supervisor to ensure issues are resolved in a timely manner.

Data Entry and Administration (20%)

• Data enter provider non-operational days, days/hours of operation, and absence policies accurately to ensure accuracy of provider payments.

Job Specifications

Minimum Required

• Education / Experience
  :
  • Associate's degree in the field of Child Development, Social Work, Family Studies, or related field; or High School diploma or equivalent and 2 years of relevant work experience
• Technical Requirements - List specifics:
  • Demonstrated proficiency and experience with Windows-based programs and data entry.
• Travel: Some travel/business related driving required;
  Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver's License and receiving DMV clearance.

• Work Schedule
  :
  Hybrid schedule. Regular Full-time schedule; and overtime hours may be required at times.

• Work environment
  :
  Office work environment; ambient temperature, moderate noise levels, indoor.

• Background & Health Clearance Requirements:
  • Background & Health Clearance Requirements
    :
    Background requirements determined according to the requirements of the program(s) which the position will be supporting.
  • Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including:
  • Live Scan Clearance / DOJ Fingerprinting
    :
    For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section  and/or Head Start Program Performance Standards 1302.90).
  • Health Clearance
    :
    For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with "at risk" populations, CA Code of Regulations Title 22,
    * 101216, CA Health and Safety Code , and/or Head Start Program Performance Standards 1302.93)
  • MVR / DMV clearance in accordance with CCRC's liability insurance provisions:
    For positions where driving is required.
  • Child Development Permit
    :
    For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341)
  • CPR / Pediatric CPR certification
    :
    For certain identified positions working directly with the public in a child/ community care or child / community care…