Community Services Specialist Brochure

COMMUNITY SERVICES SPECIALIST

THE CITY OF WESTLAKE VILLAGE INVITES APPLICATIONS FOR COMMUNITY SERVICES SPECIALIST

A UNIQUE OPPORTUNITY Known for its spectacular location and natural beauty, neighborhood atmosphere, services available to residents, open space, and adjacency to destinations throughout Southern California, the City of Westlake Village (approximately 8,200 population) is one of the most desirable communities to live, work, and recreate, in California. As a city that is also known for professional and exemplary management, collaborative teamwork, and a family‑oriented atmosphere that values a work/life balance in support of fostering productivity and innovation, the City is seeking an experienced, knowledgeable, forward‑thinking and customer‑service focused individual to serve as a Community Services Specialist in the Parks and Recreation Department.

As the “City in the country,” Westlake Village has a special small‑town charm. Characteristics that define and distinguish Westlake Village include: great place to raise a family; wonderful balance between the residential, commercial, and business sectors; incredibly beautiful physical amenities such as wide boulevards, richly landscaped parkways, and medians; top‑notch schools; quality neighborhoods; and a strong sense of community pride, civic responsibility, and identity.

Residents and businesses alike enjoy and appreciate the high level of customer service, quality city services, and city responsiveness the City staff team provides.

The City is seeking an energetic and enthusiastic Community Services Specialist who has the ability to develop and maintain positive and ongoing relationships and interactions with the public, City staff, consultants, non‑profit organizations and sports groups while managing multiple projects and activities at the same time. The position will assist with scheduling the City’s sports fields; coordinating special events and youth/senior services, and volunteer programs;

preparing and drafting reports, press releases and other documents as needed; and handling a multitude of day‑to‑day administrative tasks including fielding telephone calls and dealing with residents at the public counter in City Hall.

Under the immediate direction of the Community Services Coordinator or Community Services Manager, this position performs a variety of assignments involving the delivery of cultural, recreation, and community services programs. The position will assist in coordinating special events and programming; organizing youth and senior services, recreation programs, and volunteer programs; assist with scheduling use of the City’s sports fields; research and preparation of reports, press releases and other documents as needed;

handling day‑to‑day administrative tasks including fielding telephone calls and interfacing with residents at the public counter in City Hall; administering maintenance and service contracts, developing requests for proposals, and conducting research on specifications; receiving and responding to complaints and questions from the public; reviewing problems and recommending corrective actions; preparing summary reports as required; participating in special projects and studies including background research of new programs and services, and feasibility analysis;

preparing and presenting reports; preparation and monitoring of grant programs, related proposals, and grant progress reports; participating in various committees; attending and participating in professional group meetings; making oral and written presentations to the City Council, the public and professional groups; participating in the preparation and revision of brochures and other outreach materials, assisting with youth outreach and school presentations;

serving as Emergency Response Worker as necessary; and performing related duties and responsibilities as required.

The ideal candidate will have knowledge of the principles and practices related to recreation and community service programs and project management, special event planning,…