HVAC & Plumbing Dispatcher

Los Molinos, CA

Pay Range: $60,000 - $80,000 annually depending on experience

Dispatching in the trades is not just about moving people from one job to the next. It is about thinking three steps ahead, staying calm when the day falls apart, and making sure every customer and every technician feels taken care of. If you are the kind of person who thrives in being detail‑oriented, stays cool under pressure, and takes personal pride in keeping the operation running smoothly, we want to talk.

Gallagher's Plumbing Heating and Air has been a trusted name in this community for decades. Our dispatchers sit at the center of everything. They are the link between our customers, our technicians, and our office. If you have dispatching experience in the trades and you are ready for a role where your decisions genuinely matter every single day, this is it.

As a dispatcher at Gallagher's, you will be responsible for coordinating our HVAC and plumbing technicians across the field, balancing schedules, keeping customers informed, and making smart, profitable decisions that keep the day moving efficiently.

• Communicate proactively with customers and technicians regarding appointment windows, service time‑frames, delays, and any special instructions
• Make sound, efficient dispatching decisions throughout the day based on urgency, technician skill sets, location, and specialized equipment needs
• Track field technician work locations, equipment, and job status in real time and adjust the schedule as priorities shift
• Monitor scheduled service appointments and anticipate dispatching needs before problems arise
• Work closely with the customer service team to ensure every call is handled smoothly and no customer is left without an update
• Relay accurate information to both customers and technicians to ensure a quality experience on every job
• Coordinate with field supervisors to elevate urgent issues and keep jobs on track
• Accurately enter and update job information in our field service management system throughout the day
• Support the team with additional duties as the needs of the business require

• 2 or more years of dispatching experience in the trades, home services, or a related field
• Experience with Service Titan or a similar field service management platform is a strong plus
• Exceptional organizational skills and the ability to manage multiple priorities simultaneously without losing your composure
• Ability to speak clearly and professionally with a technician, a customer, and a manager all at once and handle each one well
• Ability to make efficient and profitable decisions quickly and independently
• Strong customer service instincts with a calm, solutions‑focused mindset
• High school diploma or equivalent

• Medical, dental, and vision plans for you and your family
• 401(k) retirement plan with match
• Company‑paid life and accident insurance
• Vacation pay that grows with your tenure, sick pay, and 7 paid holidays
• Employee Assistance Program – free confidential counseling, financial guidance, and support resources
• Referral bonuses and employee discounts
• Ongoing training and professional development
• A collaborative, team‑oriented office environment where your work makes a real difference every single day

Gallagher's Plumbing Heating and Air has been serving Los Molinos and surrounding areas for decades – building a reputation for honest work and genuine care for the community we call home. Today, as part of a larger home services group, we have the support and resources to keep growing while staying true to what made Gallagher's a trusted name in the first place.

The local roots are real, the team is tight‑knit, and the opportunity here is genuine.

If you are an experienced dispatcher ready to bring your skills to a company where your decisions drive real results every day, we would love to meet you.