Field Service Technician

Position: FIELD SERVICE TECHNICIAN
Location: Brisbane

Field Service Technician

BiRite Food service Distributors is a third generation, family-owned company that offers you a Complete Food service Solution. We offer unsurpassed service to all areas of food service throughout the greater Bay Area and Sacramento. Since 1966 we have focused on being the best food service partner in the Bay Area. We remain committed to serving our community with quality products, timely deliveries, and competitive pricing.

The Service Technician will be responsible for installing, maintaining and repairing warewashing machines used in commercial and industrial settings. The primary focus will be on ensuring a smooth operation, minimizing downtime of warewashing equipment and providing excellent customer service. The Service Technician will report to The Chemical Department Manager.

Major Duties and Responsibilities:

• Installation and Setup: Install and set up dish and/or glass washing machines according to manufacturer specifications and industry standards.
• Preventive Maintenance & Emergency Calls: Perform routine inspections, including calibration and preventive maintenance on warewashing machines to identify potential issues and prevent breakdowns.
• Troubleshooting and Repairs: Diagnose and troubleshoot problems with warewashing machines, including mechanical, electrical, and plumbing issues. Repair or replace faulty components, such as pumps, motors, valves, sensors, and control panels.
• Customer Service: Interact with customers in a professional and courteous manner. Respond promptly to service requests and address customer concerns.
• Documentation and Reporting: Maintain accurate records of service activities, including installation, maintenance, repairs, and customer interactions. Prepare service reports, documenting findings, recommendations, and actions taken.
• Safety and Compliance: Adhere to safety protocols and guidelines while working on warewashing equipment, ensuring personal safety and the safety of others. Comply with relevant regulations, codes, and standards governing the installation and maintenance of warewashing equipment.
• On-Call Service: Provide on-call service to address urgent maintenance and repair needs outside regular working hours. Respond promptly to emergency service calls and troubleshoot issues remotely or on-site.
• Drive a van owned by the Company.

Qualifications & Requirements:

• Valid California Driver's License is required.
• Clean DMV record is required and must be able to submit a current 5-year DMV Driver's Record.
• High level of customer service.
• Must have good listening skills, verbal communication skills and follow Manager instructions.
• Must be able to work as a team, independently and manage time effectively.
• Mechanically inclined with great problem solving skills and attention to detail.
• Must be 18 years of age or older.

Physical Requirements:

• Must be able to lift/move up to 50 lbs.
• Prolonged periods of standing and walking.
• Must be visually able to inspect machines.
• Must be able to work in tight spaces.
• Ability to reach, bend, stoop, squat, turn/twist body, push and/or pull, stand, kneel and walk.

Working Conditions:

• This is a customer facing role - ensure great customer service from warehouse to front door.
• Must be able to safely drive in adverse weather conditions.
• Will work in close proximity to others.
• Often exposed to hot and cold temperatures, such as when working near ovens or freezers.
• Often work in a noisy and distracting environment.

Salary Range: $30.00 - $40.00 DOE

Schedule: 4x10 schedule (specific days determined by current roster schedule)

* on-call weekends only and rotational. Overtime is required *

* work hours subject to change based on operational needs
* Benefits:

• Health, Dental, and Vision Insurance (after completion of 60-day introductory period)
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Employer Matching (after 6 months of continuous service)
• Paid Time Off (PTO) and Paid Holidays
• Employee Anniversary Bonus (5-year increments)
• Employer-Paid Basic Life and Basic AD&D Insurance
• Voluntary Life and AD&D Insurance Benefits
• Profit Sharing (after 1 year of continuous service)

BiRite is an Equal Opportunity Employer

Salary Description

$30.00 - $40.00 DOE