Supervisor, Retail, Retail & Store Manager

Our Role

Join us in our NEW STORE, opening in Lakeside in March 2026. We are hiring for two Supervisors on a 20‑hour and a 24‑hour contract – please state which contract is of interest.

You will be a passionate individual, dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets and develops customer loyalty. You will also support the management team to maximise profit whilst maintaining the brand image.

You will naturally bring our PRIDE values to life, leading everyone in the team to bring their best every day and being the first port of call in the absence of higher store management.

• Supervise the team to optimise the customer experience as part of the TWC multi‑channel strategy.
• Supervise the training, development and motivation of staff in order to achieve the highest possible levels of customer service and performance.
• Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner.
• Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising – so it is reflective of the brand.
• Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc.
• Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling.
• Drive sales on the shop floor in the absence of senior management – optimising sales and customer service at all times.

• 50% discount on our products.
• 23 days holiday rising to 25 during service.
• A volunteer day with a charity of your choice.
• In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually.
• Perkplace Benefits Platform – offering a variety of discounts across wellbeing and lifestyle.
• Automatic enrolment into the Group Personal Pension scheme.
• Following successful probationary completion, you’ll be covered by our life assurance plan.
• Social – Christmas party and social events throughout the year.

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.