Community Manager

Community Manager - Hourly

Sun Communities & Sun Outdoors is seeking a dedicated Community Manager to oversee overall operation, financial performance, and resident satisfaction within the community. The role serves as the primary point of contact for residents and requires 24/7 on‑call availability.

The Community Manager is responsible for administrative functions, marketing, leasing and sales of both new and pre‑owned homes. The position also manages property maintenance, budgeting, team performance, and fosters strong resident relations to ensure a positive living environment.

• Market models, pre‑owned, and brokered homes for sale; prepare documents to list and sell homes (Essential)
• Manage the rent collection process including collecting, posting and depositing income from leasing of rental sites and homes, as well as collecting on delinquent debts (Essential)
• Handle delinquencies and approve eviction proceedings while adhering to Sun's policies (Essential)
• Monitor, code, and approve all invoices for operating expenses and sales‑related costs (Essential)
• Resolve complaints and respond to issues in a timely manner; offer solutions consistent with guidelines (Essential)
• Coordinate team member selection and development and ensure team members comply with appropriate policies and procedures
• Manage LPPs, including repairs, leasing, sales, refurbishments, re‑leasing, closing, and follow‑up on service requests
• Ensure compliance with federal, state, & local agencies that regulate fair housing laws and community operations
• Review and approve/deny residency applications
• Initiate lease renewals and rent increase letters, ensuring timely distribution
• Consult with RVP to determine the best course of action in the event a situation does not have an established guideline
• Inspect and recommend purchase and renovation of used/repossessed homes
• Prepare sites for Sun Homes models; coordinate with maintenance to ensure vacant sites are prepared for move‑ins
• Handle emergencies that arise onsite, ensuring adherence to standard procedures
• Ensure compliance of safety policies; complete incident reports in a timely manner
• Ensure that community appearance is maintained to Sun's curb‑appeal standards
• Assist with preparation of budgets; provide accurate data to assist in Cap Ex and expansion needs
• Report deficiencies that would adversely affect the operation of the community
• Review and compile property accounting reports for the Accounting team
• All other duties as assigned

• High School Diploma or GED (Required)
• Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)
• 2 years in property management experience, including 2 years of supervisory experience (Required)
• 6 months in prior sales and leasing experience (Required)
• 6 months in previous experience using Net Suite (Preferred)
• General knowledge of maintenance
• Demonstrated leadership abilities
• Strong organizational skills
• Excellent verbal and written communication skills
• Solid negotiation skills
• Ability to thrive in a fast‑paced environment
• Working knowledge of basic accounting principles
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email and internet
• Flexibility to respond to community needs during non‑business hours
• Ability to live on‑site within the community (housing provided)
• Must have a valid driver's license

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long‑Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

• Mid‑Senior level

• Full‑time

• Marketing and Sales

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