Strategic Account Manager

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! 

You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.

It's our people who fuel our creativity and make our culture feel like home.

Join our team as a Strategic Account Manager!

This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday.

A Strategic Account Manager is responsible for managing one to three in the Top 50 enterprise customers. The primary responsibility of this role is to meet and exceed the annual bookings quotas as established by the company, ensuring that all strategic initiatives and customer engagements align with this critical objective. The SAM is dedicated to driving Protolabs' growth by bringing highly vetted programs that push Protolabs to expand our offerings and capabilities to develop, support, and grow our largest revenue producing customers.

As one of Protolabs' top revenue generating salespeople, the SAM is expected to make a significant impact on our customers' businesses by providing innovative solutions that enhance efficiency and profitability for mutual benefit of both the customer and Protolabs. The SAM is considered a trusted advisor to the customer and a consultative manufacturing advisor, whom customers rely on by delivering unparalleled solutions at unprecedented speeds.

Duties and Responsibilities:

* Develops multi-year strategy for the account's organization through business plans, reviews and other customer strategy meetings with senior leadership.

* Creates an account budget and strategic account plan that will guide the direction of the account over a 2-3-year horizon.

* Aligns with customer KPI's and utilizes Protolabs business analytics (technology, SFDC, DOMO, best practices, etc.) for the customer at the whole organizational level.

* Anticipates the customer's needs to provide solutions and penetrate the account. Sells across all service lines and aligns the customer to Protolabs full product life cycle capabilities to create competitive advantage.

* Introduces innovative, strategic manufacturing ideas across product life cycle for co-creating competitive advantage for the customer.

* Pursues individual development.

* Provides input and guidance for other team members for the purposes of succession planning and ensuring appropriate resources for account.

* Identifies key customer contacts at multiple levels across multiple departments including corporate senior executive leadership, champions and coaches.

* Leads and leverages necessary resources.

* Clearly defines and communicates responsibilities for account team and organizes multiple internal functions.

* Accountable for operational results and connected to operational excellence but spends no time on day-to-day account operations or on account administration.

* Aligns Protolabs to the account's entire organization which may touch multiple services, locations, product life cycle, and geographies.

* Primarily focused on growth and strategy of between 1 to maximum 3 accounts as a trusted advisor to the customer. Involved in strategic direction and decisions of account.

* Prospect and identify target key customer contacts at multiple levels across multiple…