Implementation Manager; MANTL

Position: Implementation Manager (MANTL)
Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions.
* Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”
* Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech;
Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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As an Implementation Manager, you will own the end-to-end implementation experience for banks and credit unions, guiding them from kickoff through successful launch and measurable time to value.
You will become a subject matter expert across the MANTL product suite and serve as a trusted advisor to client executives, project leads, and operational stakeholders. Each client has unique functional, technical, and operational requirements. You will provide strategic guidance, manage complexity, and ensure alignment across teams to deliver a successful implementation.##
** You will:
*** Lead enterprise implementations from kickoff through launch, ensuring projects are delivered on time, within scope, and aligned to client goals
* Develop and manage comprehensive project plans, timelines, and risk mitigation strategies
* Drive accountability across internal and external stakeholders to maintain project momentum
* Orchestrate cross-functional collaboration across Product, Engineering, and delivery partners to streamline execution and enhance the client experience
* Translate technical requirements into clear, actionable guidance for diverse technical and non-technical audiences
* Identify and proactively mitigate implementation risks, escalating appropriately when needed
* Ensure a smooth transition to post-launch support and long-term account ownership
* Continuously evaluate and improve implementation processes to increase efficiency, scalability, and client satisfaction##
** What Success Looks Like
*** Independently lead complex implementations with strong executive presence and ownership
* Consistently deliver projects on time while maintaining high client satisfaction
* Drive measurable improvements in time to value and implementation efficiency
* Demonstrate sound judgment in navigating ambiguity and managing competing priorities
* Build trusted advisor relationships with executive sponsors and key stakeholders
* Contribute meaningful process improvements that enhance scalability and are adopted across the Service Delivery organization##
** About You
*** You thrive in complex, client-facing enterprise environments with multiple stakeholders and competing priorities.
* You operate with a strong ownership mentality and are comfortable leading in ambiguous situations.
* You are analytical and structured, with the ability to break down ambiguity into clear execution plans.
* You have a strong track record of leading software implementations and driving adoption.
* You balance technical fluency with executive-level communication.
* You proactively identify risks and develop mitigation strategies before issues escalate.
* You are resilient and adaptable, adjusting plans as needed while maintaining forward momentum.
* You are passionate about delivering exceptional client experiences and improving how teams operate at scale.##
** We’re Looking For
*** 3+ years in a client-facing delivery, implementation, or technical project management role
* Experience implementing enterprise SaaS solutions
* Experience in fintech, banking, or…