Integration Specialist

Integration Specialist I

The Integration Specialist I is primarily responsible for setting up dealer integrations that facilitate incoming and outgoing inventory data feeds. The Integration Specialist I is very detail-oriented and puts the customer first. The Integration Specialist I acts with a sense of urgency, provides consistent and timely customer follow-up, and effectively manages heavy workloads.

• Handle customer requests via email inbound/outbound calls
• Track work through Salesforce/CRM and regularly update cases with necessary details
• Evaluate accuracy of data integrations and data feed issues
• Complete work promptly and confirm requests before resolving
• Managing a daily queue of work and be flexible to handle requests as they occur
• Work with different departments in production / fulfillment within the project

• Experience/exposure to SQL / Relational Database
• Experience with VBScript
• Experience with JSON
• Strong technical knowledge base
• Excellent written and verbal communication skills
• Enjoys technical challenges and working to develop creative solutions
• Preferred:
  Associate degree in computer/technology-related field
• Microsoft SQL Management Studio Server experience
• Comfortable working in a team and managing frequent interruptions
• Previous customer service experience (2+ years preferred)
• Familiar with reading technical documentation
• Familiar with CSVfix or command line tools to deal with CSV data
• Familiar with Bit Bucket and version control ( GIT)

Manager, Integrations

Dealer Spike provides dealers with a multitude of Marketing Web Services to help them manage their dealerships more efficiently and profitably. Simply put, we support small businesses across North America to grow their online marketing presence. Including but not limited to:
Dealer Website Management, Internet Advertising Management, Integrated Lead Management, Customer Relationship Management, Lead Generation, Inventory Data Management, Inventory Syndication, Inventory Turn Management, social media, and Reputation Management.

Lead Venture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more.

Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction
123, Powersports Support, Level 5 Advertising, PSM Marketing, Monroney Labels and Interact RV. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. Our investors include the private equity firms True Wind Capital and TA Associates.

Lead Venture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Lead Venture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

Lead Venture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Lead Venture employees to perform their job duties may result in discipline up to and including discharge.

* This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.