Surgical Operations Manager

Location: Remote (Must reside in one of the following states:
California, Florida, Georgia, Illinois, Maryland, Michigan, New Jersey, New York, Ohio, Tennessee, Texas, Virginia
)

The Surgical Operations Manager is a high-level leadership role responsible for overseeing the strategic and day-to-day operations of surgical services across multiple Pelvic Rehabilitation Medicine locations. This position provides direct management of the Surgical Coordinators team and leads cross-functional special projects to drive growth, efficiency, and exceptional patient care. The ideal candidate brings a systems-level mindset, strong leadership experience, and a deep understanding of surgical workflows within an outpatient setting.

Leadership & Oversight

• Manage, train, and mentor a team of Surgical Coordinators across all clinic locations.
• Establish performance metrics and KPIs to track staff effectiveness and operational success.
• Conduct regular audits to ensure scheduling accuracy, timely patient clearances, and compliance with pre-op protocols.
• Serve as the primary escalation point for surgical scheduling or coordination issues.

Operations Management

• Optimize surgical scheduling processes across multiple providers and clinic sites.
• Standardize workflows to ensure consistency, reduce inefficiencies, and enhance patient experience.
• Partner with clinical and administrative leaders to align surgical operations with broader organizational goals.

Project Management & Strategic Initiatives

• Lead high-impact projects aimed at improving operational efficiency, scaling services, or implementing new surgical programs.
• Collaborate with cross-functional teams (clinical, billing, IT, patient services) on initiatives such as system integrations, insurance updates, or patient experience improvements.
• Prepare and present project updates, operational reports, and data-driven insights to senior leadership.

Compliance & Quality Assurance

• Ensure all surgical scheduling activities comply with HIPAA, state, and federal regulations.
• Work with the compliance team to maintain credentialing records and ensure surgical protocols meet organizational standards.

• High School Diploma or Equivalent
• 2-4 Years full-time surgery scheduling experience
• Willing and able to follow directions and adhere to priorities
• Must have a can-do, will-do attitude.
• Superior knowledge of coding guidelines and reimbursement schemes
• Must have exceptional organizational and computer skills
• Conversational knowledge of medical terminology, acronyms, techniques.
• Excellent written and oral communication
• Solid analytical skills
  
  Ability to work independently and with a team.

• 3 years eClinical Works RCM experience in patient account and denial management