MD, Mktg Communications

PENNYMAC

Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of home ownership through the complete mortgage journey.

The Managing Director, Marketing Communications is a senior leadership position responsible for developing and executing a holistic, integrated communications strategy that strengthens our brand's reputation, drives business objectives, and ensures a consistent voice across all internal and external channels.

This leader will oversee a comprehensive portfolio including internal communications, external communications, public and media relations, reputation management, and corporate organic social media. The ideal candidate is strategic, thrives on being held accountable to results and has a proven track record of leading high‑performing teams, managing complex communications challenges, and leveraging diverse channels to deliver business impact.

The Managing Director, Marketing Communications will:

• Strategic Leadership:
  Develop, champion and execute a unified Marketing Communications strategy that aligns with overall business goals and marketing objectives. Develop strategies, including KPI’s, for individual channels based on the overall Marketing Communications plan
• External Communications & Public Relations:
  Lead the strategy for all external communications, including media relations, thought leadership, and executive communications. Serve as a key spokesperson for the company, build relationships with top‑tier media, and secure high‑impact earned media placements
• Internal Communications:
  Build and manage an effective internal communications function to inform, engage, and inspire employees across all divisions of Pennymac. Develop strategies to communicate key business initiatives, influence company culture and ensure executive leadership visibility
• Reputation Management & Crisis Communications:
  Serve as the strategic lead for Pennymac’s reputation management. Determine the third parties that are influential to our reputation online, with particular attention to those influencing AI Search. Proactively identify and mitigate potential reputational risks. Develop and execute a comprehensive crisis communications plan, including swift and effective response strategies to protect and preserve the company's brand and reputation
• Organic Social Media:
  Oversee the strategic direction for all organic social media channels. Ensure content is on‑brand, engaging, and aligned with company narratives. Lead the community management, influencer strategy/collaborations and social media response strategy to build a positive and active brand community
• Team Leadership & Development:
  Lead, mentor, and inspire a team of communications and social media professionals. Foster a culture of excellence, collaboration, and continuous improvement. Set clear performance metrics and ensure the team has the resources and skills needed to succeed
• Cross‑Functional
  
  Collaboration:
  
  Partner closely with other marketing leaders (e.g., Performance Marketing, Brand, Product Marketing), as well as key stakeholders in Legal, HR, and Sales, to ensure communications strategies are aligned and effective
• Measurement & Analytics:
  Establish clear KPIs and metrics to measure the effectiveness of all communications programs. Use data‑driven insights to inform future strategy and demonstrate the ROI of communications efforts to the CMO and senior leadership
• Enterprise Mar Tech:
  Develop and own the Mar Tech roadmap for the Communications and Social Media functions. Own the operating systems that enable scale, security and workflows for the team

• 15+ years of progressive experience in corporate communications, public relations, or integrated marketing, with at least 5 years in a senior leadership role
• Proven…