Store Manager, Retail & Store Manager

Location: Olivehurst

The Store Manager (SM) is responsible for managing all aspects of the business, with minimal direct supervision from the General Manager (GM), to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in stock shopping experience, teaching and demonstrating core values, and supporting the GM in achieving store goals and initiatives. The SM assists the GM in maintaining a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.

Requirements

Essential Job Functions (Responsible to)

-Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation  

-Create a place of welcoming and belonging for our Guests and Team Members

-Oversee the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance; ability to delegate tasks accordingly and follow up to ensure completion  

-Engage and lead company initiatives

-Oversee fresh food production to ensure food safety requirements are always met and par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste

-Develop well trained Team Members by following Thorntons' training processes as prescribed while demonstrating and teaching our core values.

-Support and guide Team Members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons' Progressive Discipline Process

-Assist GM in facilitating the labor model by ensuring the team is working the schedule to our standard to maintain adequate coverage for all shifts

-Train and empower Team Members to de-escalate Guest service issues

-Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy

-Uses a point-of-sale cash register and other electronic equipment

-Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records

-Perform additional duties as assigned

Key Relationships

-Region Manager  

-General Manager

-Guest Service Representative

-Human Resource Manager

-Recruiter

-Trainer

-Auditor

Skills

-Demonstrates a commitment to leading by example, considering no tasks as below one's position.

-Contributes to setting work priorities and direction, supporting the team in achieving goals and objectives

-Demonstrates a positive and approachable presence, even during stressful situations

-Recognizes positive performance, celebrates team achievements, and addresses poor performance

-Provides feedback effectively and with empathy

-Collaborates with GM to deliver high-quality Guest service

-Fosters team camaraderie, collaboration, and cohesion

-Proactively identifies potential issues and works with GM to take action to avoid workplace disruptions

-Uses "active listening" to understand viewpoints of others. Adjusts one's position/view to try and resolve conflict

-Uses analytical skills to identify and solve a variety of business-related problems

-Uses basic arithmetical skills to add, subtract and divide as necessary to complete financial reports, cash, inventory, etc.

-Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team

Knowledge

-Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction

-Principles and methods for displaying, promoting, and selling products or services

-Principles and procedures for personnel recruitment, selection, and training

Experience

-Minimum one (1) year of management in retail and/or food and beverage industries

- Exper…