Operations Supervisor

Overview

The Supervisor is to assist the Manager in the overall performance of the warehouse and customer service operations. The Supervisor plans, organizes, helps staff, directs, and controls the warehouse and customer service activities. The selection, training, and motivation of the workforce are key responsibilities. The Supervisor is accountable for achieving company objectives in regard to safe workplace, properly trained workforce, labor cost efficiency, employee productivity, customer service, efficient storage, and accuracy.

• Plan, direct, train and implement warehouse and customer service employees to meet productivity and service goals for each customer.
• Supervise and coordinate activities of workers engaged in loading and unloading products from trucks and/or performing any handling or value added function for our customer.
• Ensure that every employee follows the work instructions of the bill of lading, receiver or any specific work instructions.
• Operate in compliance with federal, state, and local statutes, OSHA requirements and Federal Labor law and requirements.
• Develop and maintain a productive work team by hiring, training, motivating, applying sound communication, directing the workforce in the most efficient way, praising, counseling, and disciplining employees.
• Utilize the performance evaluation system for recommending promotions, wage increases, and terminations. Maintain a productivity program and track important job characteristics to evaluate employees properly.
• Ensure all equipment is in good working condition, properly maintained and that safety equipment is used. Maintain proper documentation and employee involvement to achieve this.
• Ensure that employees are trained properly on the equipment and operate it correctly.
• Ensure the building is maintained properly and kept as a food grade facility.
• Maintain facility security and the integrity of customer products.
• Supervise customer service associates to ensure office and warehouse are working in unison to provide 100 percent customer satisfaction for all shipments and receipts.
• Maintain inventory accuracy by product and location.
• Provide proper priority levels to all customer accounts to support required operations, administrative support, appropriate contacts, and response to special requests.
• Maintain high integrity – honor commitments and the values of TAGG Logistics.
• Regular attendance and timeliness are essential functions of the job.
• Any other duties and responsibilities as assigned.

• Four years distribution supervisory/management experience leading a staff of 10+ employees in operations of at least 60,000 sq. ft.
• Experience with WMS, metric-driven operations, labor and resource management.
• College degree not required.
• Ability to follow procedures and instructions.
• Ability to listen to employees’ needs and concerns and be able to motivate and create teams.
• Ability to read, write and communicate effectively.
• Ability to perform calculations involving adding, counting, subtracting, division and multiplication.
• Pass written and obstacle course for forklift certification.

The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee will be required to manually lift and stack products ranging from 5 pounds to 75 pounds. Must be capable of sitting, standing, bending, climbing, lifting, or walking for extended periods. Specific vision abilities required include close vision, distance vision, and ability to adjust focus.

The work environment can be hot in the summer and cold in the winter. This position is not in a controlled environment. Must be able to work additional hours and up to seven days a week, as needed.

The noise level in the work environment is usually moderate.

$70,304/year base salary

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation.

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