Market Operations Manager - ABA Services

Location: Indian Wells

Market Operations Manager

Location: Indian Wells, CA (Club Drive, 92507)
Schedule: Full-Time, Monday - Friday, 8:00 AM - 5:00 PM.

Compensation & Perks

• Up to $75,000 annual salary, commensurate with experience
• Comprehensive benefits package including medical, dental, and vision coverage for employees averaging 30+ hours per week
• 401(k) with 4% company match (fully vested after one year)
• Paid Time Off and Paid Holidays
• Monthly performance bonuses
• Opportunities for rapid career growth within a growing organization
• Frequent social events and team lunches
• Bonusly - get recognized and give recognition in our feel-good reward platform

About the Role At Accel Therapies, we specialize in Applied Behavior Analysis (ABA) and other therapies that help children with autism and developmental needs thrive. We take pride in providing exceptional, evidence-based care within a positive, family-centered environment.

As a Market Operations Manager, you'll serve as the operational leader for your entire market-overseeing the day-to-day operations across our center-based, school-based, and in-home therapy programs. You'll ensure smooth execution of administrative and clinical operations, foster an engaging and supportive team culture, and help deliver outstanding experiences for clients and families.

You'll work closely with the Regional Operations Manager and Center Directors to align strategy, drive quality and efficiency, and support continued growth in your market. As your market grows, you will also oversee an Associate Operations Manager (AOM) who will help you manage scheduling, culture building, staff support, and environmental excellence across the region.

What You'll Do
Administrative & Market Operations

• Oversee daily operations across center, school, and home service lines to ensure seamless execution and exceptional client and teammate experiences.
• Manage market schedules, budgets, and resources efficiently.
• Support marketing and outreach efforts through community events and partnerships.
• Lead client pipeline process, supporting families from FBA scheduling through start date.
• Ensure centers are consistently set-up to uphold safety, quality, and brand standards.

Staff Leadership & Culture

• Lead, coach, and develop staff to drive engagement, accountability, and culture.
• Support BT training + onboarding to provide a great experience and ensure operational excellence.
• Celebrate team wins and build a positive, inclusive market culture by hosting team building events, coordinating team meals, and being a hype leader!
• Provide ongoing coaching and performance feedback to develop your team.
• Supervise the Associate Operations Manager as the market matures, delegating scheduling and culture initiatives.
• Support critical conversations, deliver difficult feedback, and help the team by adhering to performance management expectations and processes.

Compliance & Quality Assurance

• Ensure full compliance with all licensing, safety, and regulatory requirements.
• Conduct periodic audits and implement improvements to maintain operational excellence.
• Promote adherence to company policies and client safety protocols.
• Partner with clinical leadership to maintain the highest standards of care.
• Conduct caregiver attendance conversations to improve client utilization and support the overall growth and performance of the center.

Communication & Collaboration

• Serve as the market liaison among center staff, families, and leadership.
• Co-lead staff meetings, team huddles and share key updates.
• Act as the primary operational contact for school-based partners and local stakeholders.
• Represent Accel at community and networking events to strengthen relationships and awareness.

Who We're Looking For

• Bachelor's degree in Business, Healthcare Administration, Education, or related field (strongly preferred)
• 2+ years of management experience in an ABA or related healthcare setting; multi-site experience preferred
• Excellent leadership, communication, and operational management skills
• Comfortable managing a fast-paced, multi-location environment
• Bilingual in Spanish a plus

Why Join Accel Therapies? At Accel Therapies, we believe in empowering both our clients and our team members. You'll be part of a supportive, collaborative, and mission-driven culture that values your ideas and celebrates your impact.

If you're a motivated operational leader who thrives on driving market excellence, streamlining processes, and delivering exceptional experiences, we'd love to meet you.

Apply today and help us make a meaningful difference for families in your community.