Card Operations - Supervisor - Card Operations

card operations - supervisor - card operations job description

posted wednesday, january 28, 2026 at 11:00 am

title: sup - card operations

status: exempt

reports to: mgr - card operations

department: card operations

date: 01/23

job code: 5008

pay range: $93,700.00 - $96,000.00 annually

general description:

direct and supervise the card operations staff and functions to ensure accurate, timely and efficient performance of card operations. Maintain excellent knowledge in all legal codes, rules, and regulations to protect members and the integrity of the credit union. Motivate staff to meet the golden 1 credit union’s strategic goals. Recommends and implements efficiencies to the card operations department. There are four objectives as a leader at golden 1 credit union:

• elevate to a high-performing team – manage, develop, coach talent
• own the risk – own the risk of the processes within role mandate
• execute flawless and efficient processes – be the owner of the processes including all requirements, systems, execution outcomes, member experience, metrics, reporting and communication
• cultivate peer relationships

tasks, duties, functions:

• lead a team of staff in meeting the credit union’s strategic goals: by creating a motivational atmosphere that leads by coaching, training, counseling, monitoring and positive feedback/evaluations to team members. Maintain an effective and open working environment and promote teamwork and communication among team members. Administer, process, and maintain staff payroll, personnel reports and management analysis and summary reports. Oversee all departmental job functions for compliance, timeliness, and accuracy.
• perform supervisory functions to ensure quality service, products, security, and staff. Plan, organize, and control the daily department operations. Implement and ensure departmental compliance with established security for protecting member records and confidentially. Maintain knowledge in credit union policies and practices and communicate them effectively to staff. Provide the manager with monthly department updates in a timely manner, according to the agreed-upon date.
• foster relationships with external partners such as card companies, and system providers to drive payment acceptance and processing initiatives related to the credit union’s settlement.
• maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
• foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout golden 1, and embracing our mission, vision and core values.
• research, analyze, identify alternatives, and recommend improvements for operational efficiency. Update and maintain department procedures and manuals. Ensure staff maintain strict confidentially on employee and member records and audit department requests. Perform user system validations for new system releases and make necessary changes to procedures for branches, departments, and staff. Identify, investigate, and respond to member concerns.
• participate in the research, development and implementation of new card products and services.
• identify, investigate, resolve, and respond to cardholder/member concerns via phone, e‑mail, and/or written correspondence.
• maintain current working knowledge of established credit card and credit union rules, regulations, policies, and practices.
• ensure departmental compliance with established security and internal audit controls.
• perform liaison functions with external contacts, processors, vendors, and associated organizations.
• prepare data‑driven analysis reports on a consistent quarterly, monthly, and weekly cadence
• provide data tracking of promotional campaigns.
• assist in training and coaching of new and on‑going procedural changes.
• test and validate system enhancements.
• interact, communicate, and cooperate with branch, department, and management staff to provide operational efficiency.
• actively participates in…