Payment Operations - Manager - ACH Operations

overview

payment operations - manager - ach operations

job description

title: mgr - ach operations
status: exempt
report to: director of payment operations
department: payment operations
job code: 11797

pay scale: $ - $ annually

general description:

the manager of ach operations at golden 1 credit union is responsible for leading, planning, organizing, directing, and controlling the operations of ach, including ach products and services, as well as general ledger balancing activities. This role drives departmental success by ensuring operational efficiency, delivering exceptional member service, and maintaining regulatory compliance. The manager will inspire and mentor staff, promoting professional growth and engagement while guiding the team to meet strategic objectives.

This position emphasizes not only the effective management of daily operations but also a commitment to continuous improvement, innovation, and collaboration with various stakeholders to ensure the long-term success of the department. There are four objectives as a leader at golden 1 credit union:

• elevate to a high-performing team – manage, develop, coach talent
• own the risk – own the risk of the processes within role mandate
• execute flawless and efficient processes – be the owner of the processes including all requirements, systems, execution outcomes, member experience, metrics, reporting and communication
• cultivate peer relationships

• lead, inspire, and develop the ach operations team, focusing on skill development, coaching, and mentoring to drive exceptional performance.
• build a positive, engaging work environment that aligns with golden 1's mission, vision, and values.
• ownership for the success of the ach operations team, ensuring operations are carried out efficiently, accurately, and in compliance with all relevant regulations and internal policies.
• strategic planning & support: collaborate closely with the director of payment operations to develop and implement new programs, products, and services.
• provide periodic updates on the ach operations team’s performance and make recommendations for continuous improvement.
• lead efforts to align department goals with overall credit union strategy and objectives, prioritizing projects, managing resources effectively, and fostering cross-functional collaboration.
• member experience & problem resolution: seek out resolution of escalated member concerns related to ach processing and general ledgers activities. Identify root causes, implement solutions, and ensure swift resolution to maintain high levels of member satisfaction.
• regulatory compliance & risk management: own the risk of the processes within role mandate. Ensure the department’s compliance with state and federal laws, including bank secrecy act, anti-money laundering regulations, and other relevant requirements. Proactively monitor internal controls and policies to safeguard the credit union's assets. Lead risk assessments and implement control activities that mitigate risks in line with golden 1's risk appetite.
• coaching, mentorship & performance management: provide regular coaching, training, and development opportunities to supervisors and staff, ensuring they are equipped to excel in their roles. Foster a culture of continuous improvement through leadership, feedback, and performance management. Oversee the recruitment, development, and retention of high-performing supervisors and staff, conducting performance evaluations and managing personnel matters, including staffing projections and budgetary considerations.
  
  Foster strong communication and collaboration with department supervisors and staff to facilitate information exchange.
• project management & process improvement: lead and manage all projects related to ach processing and general ledgers, ensuring timely execution and alignment with strategic objectives. Engage in the research and analysis necessary to implement new products and services. Continuously assess operational workflows and recommend enhancements to improve efficiency and service delivery. Drive innovation and process improvements across the ach operations department.
  
  Manage and maintain strong relationships with key vendors (e.g., fiserv, the clearing house, federal reserve) by monitoring service level agreements, negotiating contracts, and ensuring high-quality service delivery. Develop and sustain a professional network with vendors and other credit union leaders to stay abreast of industry trends and opportunities for growth.
• budgeting & financial oversight: prepare and manage the annual budget for the ach operations department, tracking variances and ensuring financial performance aligns with established goals. Provide detailed reporting and analysis of financial outcomes to senior management.
• policy & procedure development: create, review, and update department policies related to ach processing and general ledger functions. Ensure procedures are well-documented and that staff are trained to follow them…