Fraud Prevention and Risk Investigations - Senior Manager - Fraud Operations

fraud prevention and risk investigations - senior manager - fraud operations job description

posted monday, january 26, 2026 at 11:00 am

pay range: $ - $ annually

the senior manager, fraud operations; will establish and lead a comprehensive investigations capability covering various domains of fraud, including but not limited to identity, financial, loss prevention, cybersecurity, platform abuse, fraud rings, and organized crime. Broad financial industry best-practice fraud prevention and resolution experience is required. Responsible and accountable for the investigation operations and oversight of the financial investigations department and staff.

Meet or exceed the objectives and service levels set for identifying, reducing, and resolving fraudulent activity that involves the credit union. Lead in the coordination of all fraud activities institution wide including, exam management, implementation of/assistance with risk assessments, and development of targeted training. A high degree of focus on case and fraud alert management will be required for success.

Develop highly skilled staff to effectively protect the assets of the credit union and assist members during fraud events. Assess varied situations for associated risk to implement proper resolutions based upon current risk tolerances. Implement key fraud strategic priorities that will measure success of fraud program. The ability to track staff performance and manage to daily service levels agreements will be vital.

Experience with fraud case management systems and the evaluation of such systems is required. The ability to build and motive high team performance will be key determinant of success.

• operations management: ensure production goals and service level agreements (slas) are maintained. Effectively manage capacity plan for investigation inventory, including agent tuning and case aging. Actively strive to identify and implement continuous process improvements to increase efficiencies, reduce cost and minimize risk while ensuring minimal member impact and continued compliance with regulations. Define and implement standard operation procedures for fraud investigations, ensuring consistency and efficiency across teams.
• performance management: develop and monitor key performance indicators (kpis) using scorecards to assess the effectiveness of fraud investigations and identify areas for improvement. Have thorough understanding of fraud-related data and create reports for comprehensive analysis while providing high quality reporting to management. Identify operational strategies to mitigate fraud losses.
• regulatory compliance: maintain ongoing subject matter expertise regarding fraud and regulations including a thorough understanding of state and federal laws and regulations related to credit union compliance including ofac sanctions, executive orders, facta, reg. Cc, reg. E, ucc, check 21, bank secrecy act, anti-money laundering laws, visa and other card related regulations appropriate to the position.
• team leadership: experience building high performance teams is required. This role will foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout golden 1, by embracing our mission, vision and core values.
• quality control: analyze data using quality monitoring report/data management to compile and track performance at department and individual level. Ensure quality assurance for all investigation cases, including refers to bsa team. Perform staff reviews in accordance with credit union schedules.
• cross-functional collaboration: collaborate with cross-functional teams to develop and implement strategies and initiatives to combat fraud effectively. Build and maintain strong relationship with all internal departments, other financial institutions, law enforcement and vendors.
• project management: participate in projects, training and educational sessions related to department functions or as determined by management.
• member…