Multi-Unit Team Leader

Overview

Multi-Unit Team Leader at H&R Block. Provide leadership over three tax offices and lead customer-centric teams to accelerate seasonal tax business. This role is in-person and will start with a flexible part-time schedule in the fall, transitioning to full-time from January to April with potential evening and weekend hours as needed.

• Lead daily team operations and communicate essential information to tax office associates across all offices.
• Direct leadership and development of associates; deliver an outstanding client experience and achieve office growth objectives for three offices.
• Manage office staffing, operations, and logistics with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions; conduct timely performance reviews.
• Collaborate with Associate Relations Center to resolve associate issues and address performance concerns.
• Foster an engaging, high-performing team environment through training and coaching; recognize outstanding contributions.
• Create associate work schedules across offices and ensure accurate timekeeping and labor management.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with ability to grow and develop associates.
• Proven ability to execute growth plans and lead a growth-oriented culture.
• Strong decision-making and judgment in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency, including MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

H&R Block invests in our people and supports their total well-being through comprehensive benefits and programs to help with health, wellbeing, and financial wellness.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical coverage, 401(k), Employee Stock Purchase Plan, and additional eligibility requirements

H&R Block is an equal opportunity employer and supports a diverse, inclusive workplace.