Guest Services Specialist: Facilities

Overview

Join Our Team at Canza Management, a subsidiary of TLTsolutions

Role:
Guest Services Specialist, Facilities

Who We Are:

At TLTsolutions, we specialize in the investment, development, and management of premier hotel and other real estate properties. Our founder, transitioning from a distinguished career in healthcare leadership and consulting, established our firm with a clear mission: to empower individuals and families to build generational wealth through strategic real estate investments. Today, TLTsolutions manages a multi-million dollar portfolio primarily focused on the hospitality industry, dedicated to maximizing profitability and asset value while delivering exceptional guest experiences.

Canza Management is the operational arm and property management subsidiary of TLTsolutions, responsible for overseeing and optimizing the performance of our portfolio of premium-branded hotel properties. Our commitment to operational excellence drives every aspect of our business. We employ a hands-on approach, ensuring that we exceed the standards expected by our guests, team members, and investors.

Joining TLTsolutions and Canza Management means becoming part of a dynamic team that values professionalism, excellence, and strategic thinking. We empower our employees to take initiative in their roles and further their professional development through our continuous learning, growth, and collaboration culture.

As a Guest Services Specialist, Facilities, you will be responsible for upholding the operational integrity, safety, and aesthetic appeal of the property. Your attention to detail and proactive approach to maintenance will ensure the safety and comfort of our guests, while also preserving the longevity and value of our physical assets. You’ll work closely with other teams to anticipate guest needs, address concerns promptly, and contribute to the overall guest experience by maintaining high standards of property upkeep.

Property & Grounds Maintenance

• Maintain all landscaped areas including lawns, gardens, pathways, vineyards perimeter, parking areas, fencing, and outdoor guest spaces
• Operate and maintain landscaping equipment such as mowers, trimmers, blowers, chainsaws, and irrigation systems
• Perform seasonal property tasks including storm preparation, erosion control, leaf removal, and fire-safe compliance
• Monitor and maintain drainage systems, walkways, stairs, decks, and outdoor lighting for safety and appearance

Facilities Maintenance & Repair

• Perform routine inspections and preventative maintenance across all buildings including Inn, tasting room, winery production facility, offices, and staff areas
• Troubleshoot and repair minor electrical, plumbing, carpentry, drywall, painting, door and lock hardware, fixtures, and appliances
• Respond quickly to maintenance requests to minimize downtime and guest impact
• Maintain HVAC filters, basic systems monitoring, and coordinate with licensed vendors when required
• Ensure compliance with safety, fire, health, and building standards

Winery & Production Support

• Support winery production facility needs including tank room upkeep, floor drains, hose storage, barrel room organization, and general sanitation readiness
• Assist with setup, teardown, and maintenance for harvest, bottling, and production activities as needed
• Maintain winery equipment rooms, forklifts, pallet jacks, and production-adjacent infrastructure in coordination with the winemaking team

Inn & Guest-Facing Support

• Maintain guest rooms, common areas, patios, walkways, and amenities to hospitality-level standards
• Support quick-turn maintenance needs between guest stays
• Coordinate with Inn management to prioritize guest experience and safety
• Assist with event setup and breakdown including furniture, lighting, outdoor infrastructure, and seasonal installations

Vehicles, Equipment & Asset Oversight

• Oversee routine maintenance schedules for vehicles, tractors, ATVs, forklifts, farm equipment, and utility carts
• Track service intervals, oil changes, inspections, and repairs
• Maintain tool inventory, storage areas, and maintenance logs
• Identify equipment issues early and recommend repairs or replacements

Leadership & Organization

• Serve as point person for maintenance issues and improvements
• Coordinate with ownership, management, and department leads to prioritize tasks
• Maintain organized maintenance schedules, checklists, and documentation
• Manage outside contractors and vendors when necessary
• Uphold a clean, organized, and professional maintenance workspace

Skills & Qualifications

Required Skills

• Strong working knowledge of general building maintenance, plumbing, electrical, carpentry, and mechanical systems
• Experience maintaining hospitality properties, agricultural operations, wineries, hotels, resorts, or large estates
• Ability to operate and maintain power tools, landscaping equipment, and light farm machinery
• Strong troubleshooting and problem-solving skills
• High attention to detail with a…