Maintenance Worker Lead

Maintenance Worker Lead

VOC Outlet Center

Alpine, CA • :  
• Full-Time/Regular

Provides support to the department by working closely with supervisor/manager to meet the needs of the internal and external guests. Coordinates and trains team members on work duties and departmental policies and procedures. Performs a variety of duties in general maintenance and housekeeping at the Viejas Outlet Center, Bingo Hall, administrative buildings, and training center.

• Coordinates the work of team members.
• Develops and maintains scheduling of staff to meet and/or exceed department service requirements.
• Resolves problems or refers matter to supervisor/manager.
• Observes and documents team member’s guest service and technical performance.
• Trains team members on departmental policies and procedures and documents the training.
• Assists with ensuring that departmental policies and procedures are followed.
• Ensures staff is aware of marketing promotions and changes related to Viejas Enterprises’ policies and procedures.
• Maintains interior and exterior walls and surfaces by painting, plastering, and/or general repairing, including benches, chairs, and tables.
• Maintains, installs, and repairs plumbing systems throughout the facility.
• Inspects, cleans, repairs, and/or replaces roofs, floor and ceiling tiles.
• Adjusts heating and air conditioning thermostats.
• Ensures proper working condition of doors and windows; replaces or repairs as necessary.
• Inspects buildings, facilities, and equipment to determine needed repairs; makes or recommends repairs or alterations as needed.
• Washes, scrapes, and sands interior and exterior hand railings and cleans the bronze statues.
• Cleans/moves furniture and washes windows occasionally.
• Cleans light fixtures as required.
• Empties trash cans and dumpsters throughout the center.
• Picks up and bales cardboard as needed.
• Schedules and completes carpet shampooing and extraction.
• Maintains all floor equipment in good working order.
• Maintains professional demeanor and communication.
• Maintains consistent attendance, punctuality, and appearance that contribute to a high level of team performance and guest service.
• Responds in a timely manner to trouble calls such as store issues, leaks, lights, restrooms, etc.
• Responds to maintenance emergencies as needed.
• Documents call incidences as appropriate.
• Assists with estimating, material takeoffs, and maintaining files of specifications.
• Assists in preparing the facilities for special events, including setting up and taking down chairs for shows in the Show Court and Park.
• Ensures housekeeping and maintenance equipment are maintained and available for use.
• Works with Purchasing to order housekeeping and maintenance supplies and equipment.
• Handles cleaning chemicals as directed using proper formula for their safe use at all times. Refrains from depositing harmful products into sewage system.
• Responsible for reading any departmental memos and staying current on any Enterprise and Outlet Center policy or procedure changes.
• Attends all scheduled team member meetings and trainings.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained.
• Performs other duties as assigned.
• Performs other duties as assigned.

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

• Interacts with guests and peer groups

• Is a working lead, assisting with training, assigning tasks, and monitoring work performance of team members.

• Ability to lead and mentor a team.
• Knowledge and proper use and maintenance of hand and power tools related to job functions.
• Good verbal, written, and interpersonal communication skills.
• Ability to multi-task.
• Must be able to follow direction and work as a team.
• Must be able to work in a fast paced environment.

• Requires high school diploma.
• Possesses or acquire certified license to operate trash compactors and cardboard balers.
• Possesses or acquires license to operate a forklift.
• Valid California driver’s license preferred.

• 5 more years of related experience and/or training.
• Experience working with small electrical, plumbing, carpentry and/or related building trades.