In-House Epic Analyst Team

Position: Join Our Growing In-House Epic Analyst Team!
Location: San Ysidro

Position Summary:

SYHealth is expanding its in-house EPIC Support team and is hiring for senior and non-senior EPIC Analyst roles. Whether you're newly certified or a seasoned Epic SME, we invite you to join a highly motivated team striving to improve healthcare access for all.

Our Analysts' primary role is to have a complete working knowledge of their assigned EPIC application, to include an understanding of the assigned department workflows for the associated EPIC build, upgrade, and release process. They will work independently in managing application-related service tickets, documenting findings, and communicating status with the end-users, while also supporting problem resolution(s), enhancement requests, and project tasks by building system components, testing, documenting workflows and related information and maintenance.

To be considered for this role, candidates must either currently live in California or demonstrate a willingness to relocate prior to employment.

Essential Functions of the Job:

For Analysts (Levels I-III):

• Builds and supports EPIC applications within scope of certification
• Works with clinical and operational teams to understand needs and optimize workflows
• Performs testing, documentation, and support go-lives
• Troubleshoots and resolves end-user issues

For Senior Analysts (Levels I-II):

• Leads design and configuration of EPIC applications
• Serves as SME and mentor for junior analysts
• Oversees complex projects and coordinate with cross-functional teams
• Supports strategic planning and optimization initiatives

Additional Duties and Responsibilities:

• Adheres to all applicable SYHealth policies, procedures, protocols, and best practices
• Promotes and fosters respect for patient privacy by maintaining confidentiality on all patient EHR data and abides by both the HIPAA Privacy and Security rules
• Exhibits excellent presentation skills, confidently speaks up, follows the appropriate chain of command and demonstrates effective verbal and written communication skills
• Maintains a clean, safe and organized work area at all times
• Performs any other job-related duties as needed, assigned, or requested

Job Requirements

Experience Required:

• Analyst I: 0-2 years (Newly certified, learning configuration, working under guidance)
• Analyst II: 2-4 years (Certified with developing expertise, handling module support independently)
• Analyst III: 4-6 years (Strong module knowledge, multiple certs, leading tasks/work streams)
• Senior Analyst I: 6-8 years (Expert user with multiple certifications, leading projects & mentoring)
• Senior Analyst II: 8-10 years (Team lead, SME, cross-functional project ownership)
• Senior Analyst III: 10-12+ years (Team Lead, provides strategic guidance, may serve as interim manager)

EPIC Certification(s) Required (candidates should have one or more of the following):

• Clinical Applications:
  Epic Care Ambulatory, Beacon (Oncology), Radiant, Beaker, Willow, Security
• Revenue Cycle & Patient Access Flow:
  Cadence, Resolute (HB/PB), Prelude, HIM, MyChart, Referrals
• Population Health & Analytics:
  Healthy Planet, Clarity, Slicer Dicer, Caboodle

Education Required:

• High School Diploma or GED equivalent

Verbal and Written Skills Required to Perform the Job:

• Demonstrates effective verbal and written communication skills in collaboration with teams to achieve quality, excellence, harmony and problem-solving to obtain stated goals and objectives
• Demonstrates active listening skills, respect and a positive "Can Do" attitude
• Must possess the ability to communicate effectively in English; both verbally and in all written communication

Technical Knowledge and Skills Required to Perform the Job:

• Experience in a hospital or integrated health system
• Familiarity with effective data management tools and quality reporting techniques
• Familiarity with healthcare IT systems, including interfaces and integrations
• Excellent problem-solving and analytical skills
• Ability to work with both technical and non-technical stakeholders to resolve system issues

Equipment Used:

• General office equipment to include PC and Software (Excel, Word, Office), phone, fax, etc.

Working Conditions and Physical Requirements:

• This hybrid position is intended to be primarily remote, with expectation for occasional on-site presence based on business need (Quarterly Town Halls; Go-Live Events; etc.)
  • Qualified candidates are willing to commute to the corporate location; non-local candidates must be willing to relocate to the Southern California/San Diego County area if selected
• Flexibility in schedule to meet project deadlines
• Sitting for extended periods of time
• Sufficient dexterity to effectively operate a computer keyboard and other related peripherals

Compensation Structure:

• Analyst I: $42.83-$55.95; salaried/exempt
• Analyst II: $46.44-$60.94; salaried/exempt
• Analyst III: $50.29-$66.27; salaried/exempt
• Senior Analyst I: $54.37-$71.92; salaried/exempt
• Senior Analyst II: $59.18-$78.58; salaried/exempt
• Senior Analyst III: $63.99-$85.23;salaried/exempt

Universal Requirements:

To be considered for this…