Audio​/Video Systems Technical Support; Expert

Overview

Delta Solutions & Strategies is seeking an Audio/Video Systems Technical Engineer (Expert) to support our team at Vandenberg SFB. The Audio/Video (A/V) Systems Technical Support Engineer will provide engineering, installation, configuration, operation, maintenance, and repair services for all S4S-supported A/V systems, including displays, projectors, video teleconferencing (VTC) suites, video walls, control systems, and supporting cabling infrastructure. These positions are responsible for the design, configuration, and sustainment of both unclassified and classified A/V environments to ensure reliable, secure, and high-quality communications across the enterprise.

Responsibilities include managing Crestron NVX systems, processors (including SIMPL programming), touch panels, Cisco multilayer switch configurations, Samsung S-Box digital signage, Extron systems, and other A/V hardware and software platforms. These positions require after-hours responsiveness within two hours of notification to maintain mission continuity and executive-level support.

• Engineer and plan installation and system architecture for all A/V systems, including network video encoders/decoders, digital signage controllers, and audio processors.
• Install, program, test, and configure Crestron NVX devices, processors, and touch panels, including cable routing, labeling, and connectivity verification.
• Install and integrate A/V equipment such as displays, speakers, microphones, cameras, amplifiers, and control interfaces to support classified and unclassified meeting environments.
• Configure Cisco and other network switches to support multicast A/V streaming and maintain optimal network performance.
• Configure and manage network multilayer switches and routing protocols to support high-availability video transmission.
• Configure, test, and troubleshoot multicast traffic streams, resolving latency, jitter, and synchronization issues across the A/V network.
• Create and maintain detailed documentation for all A/V systems, including logical and physical diagrams, equipment inventories, and wiring schematics.
• Perform preventative maintenance, patching, firmware updates, backups, restoration, and system readiness checks for all A/V components.
• Maintain detailed A/V system logs, configuration records, and incident response documentation, reporting performance anomalies or failures to leadership.
• Respond to after-hours notifications and provide remote or on-site support within two hours as required by mission needs.
• Serve as the first-line support for user VTC requirements, providing immediate assistance during classified and unclassified meetings.
• Schedule and coordinate VTC sessions across multiple networks and security domains, ensuring appropriate routing, bandwidth allocation, and endpoint availability.
• Coordinate meeting requirements with internal organizations, external agencies, and hub facilities to ensure reliable session connectivity.
• Verify room readiness, equipment functionality, and participant clearance levels prior to classified VTC sessions.
• Maintain calendars and scheduling systems to manage recurring and ad hoc VTC events across all supported networks.
• Conduct pre-call testing and verification of all VTC components, including cameras, microphones, speakers, and network connectivity.
• Ensure accurate dial-in information, bridge configuration, and session routing prior to meeting start times.
• Set up unclassified and classified Microsoft Teams, Zoom, or other virtual collaboration environments as directed.
• Actively monitor VTC sessions to identify and resolve technical issues in real time, ensuring minimal disruption to ongoing operations.
• Provide discreet and professional troubleshooting during high-visibility sessions, including General Officer or senior leader meetings.
• Diagnose and resolve A/V issues involving codecs, signal processors, touch panels, cameras, microphones, amplifiers, and displays.
• Perform Tier I and Tier II troubleshooting on A/V and VTC systems, escalating complex issues to senior engineers or vendors as necessary.
• Track recurring technical issues, document corrective actions, and identify systemic problems requiring configuration or equipment updates.
• Collaborate with network and system administrators to resolve A/V-related connectivity, IP addressing, or multicast routing issues.
• Develop and maintain SOPs, quick reference guides, and training materials for users and support technicians.
• Provide user assistance for VTC and collaboration tools, including microphone, camera, and display configuration support.
• Maintain detailed logs of VTC sessions, system changes, and technical incidents for accountability and trend analysis.
• Ensure all A/V equipment is properly labeled, inventoried, and accounted for in accordance with configuration management and property control policies.
• Serve as a property custodian as required by DoD 8140 and related personnel security and property policies, maintaining accountability of…