Systems Network Technician

The Technology Support Specialist II is the second step, in the series of the Technology Support Specialist I/II. This position reports to the Chief Information Officer/Director of Information Technology and/or a designated supervisor. This position performs a variety of Tier I and Tier II technology duties. Supports System and Network Administrators with network and server infrastructure operations. Supports Tier I with end-user computing devices, desktop support servers, centralized application management, and other trending technologies, on-site or remotely.

• Supports level I technicians and/or leads in various technology project planning, analysis, design, implementation, and maintenance; supports students, faculty, and staff technology needs.
• Operates Mac OSX platform, Microsoft domain security groups, AD, GPOs, DHCP, DNS, network resources, and other trending technologies; performs advanced user and device account operations.
• Operates basic network services such as, LAN switching, phones, voicemail, wireless, Unified Communications.
• Understands Microsoft Azure cloud, VLANs, principles of switching and routing.
• Supports Tier I technicians with troubleshooting problems, researching solution alternatives, and suggesting a course of action.
• Focuses on closing tickets to the satisfaction of the customer in a timely manner.
• Supports and performs Tier I technician activities such as imaging, helpdesk, and addressing customer complaints.
• Supports and performs basic server operation.
• Monitors the entire infrastructure.
• Follows the lead of Systems Administrator in troubleshooting to improve/refine skills.
• Plays key roles in new technology deployment processes; performs informal training of student workers, faculty, and staff.
• Current Microsoft server and desktop OSs, Windows server 2012R2, AD, Exchange, SCCM, backup, datacenter operations, network switching, network monitoring, threat monitoring, security incident management, server-based desktop management, instructional application support
• Microsoft domain, network image deployment methods, instructional equipment, proper documentation, and safety requirements
• Internet sources to develop, extrapolate, and apply solutions to current problems
• Are required to perform multiple technical tasks with continual needs to upgrade skills due to changing job conditions.
• Specific skills required to satisfactorily perform the functions of the job include: adhering to safety practices, multitasking, server-based remote control of all computing
• Prioritize and plan tasks effectively and efficiently
• Use Internet knowledgebase sources to develop, extrapolate, and apply solutions to current problems