Audio​/Video Systems Technical Support; Specialist Security Clearance

Position: Audio/Video Systems Technical Support (Specialist) with Security Clearance
Location: Vandenberg Space Force Base

Delta Solutions & Strategies is seeking a Audio/Video Systems Technical Specialist to support our team at Vandenberg SFB. The Audio/Video (A/V) Systems Technical Support Specialist will provide engineering, installation, configuration, operation, maintenance, and repair services for all S4S-supported A/V systems, including displays, projectors, video teleconferencing (VTC) suites, video walls, control systems, and supporting cabling infrastructure. These positions are responsible for the design, configuration, and sustainment of both unclassified and classified A/V environments to ensure reliable, secure, and high-quality communications across the enterprise.

Responsibilities include managing Crestron NVX systems, processors (including SIMPL programming), touch panels, Cisco multilayer switch configurations, Samsung S-Box digital signage, Extron systems, and other A/V hardware and software platforms. These positions require after-hours responsiveness within two hours of notification to maintain mission continuity and executive-level support. What you will be doing:
* Engineer and plan installation and system architecture for all A/V systems, including network video encoders/decoders, digital signage controllers, and audio processors.

* Install, program, test, and configure Crestron NVX devices, processors, and touch panels, including cable routing, labeling, and connectivity verification.

* Install and integrate A/V equipment such as displays, speakers, microphones, cameras, amplifiers, and control interfaces to support classified and unclassified meeting environments.

* Configure Cisco and other network switches to support multicast A/V streaming and maintain optimal network performance.

* Configure and manage network multilayer switches and routing protocols to support high-availability video transmission.

* Configure, test, and troubleshoot multicast traffic streams, resolving latency, jitter, and synchronization issues across the A/V network.

* Create and maintain detailed documentation for all A/V systems, including logical and physical diagrams, equipment inventories, and wiring schematics.

* Perform preventative maintenance, patching, firmware updates, backups, restoration, and system readiness checks for all A/V components.

* Maintain detailed A/V system logs, configuration records, and incident response documentation, reporting performance anomalies or failures to leadership.

* Respond to after-hours notifications and provide remote or on-site support within two hours as required by mission needs.

* Serve as the first-line support for user VTC requirements, providing immediate assistance during classified and unclassified meetings.

* Schedule and coordinate VTC sessions across multiple networks and security domains, ensuring appropriate routing, bandwidth allocation, and endpoint availability.

* Coordinate meeting requirements with internal organizations, external agencies, and hub facilities to ensure reliable session connectivity.

* Verify room readiness, equipment functionality, and participant clearance levels prior to classified VTC sessions.

* Maintain calendars and scheduling systems to manage recurring and ad hoc VTC events across all supported networks.

* Conduct pre-call testing and verification of all VTC components, including cameras, microphones, speakers, and network connectivity.

* Ensure accurate dial-in information, bridge configuration, and session routing prior to meeting start times.

* Set up unclassified and classified Microsoft Teams, Zoom, or other virtual collaboration environments as directed.

* Actively monitor VTC sessions to identify and resolve technical issues in real time, ensuring minimal disruption to ongoing operations.

* Provide discreet and professional troubleshooting during high-visibility sessions, including General Officer or senior leader meetings.

* Diagnose and resolve A/V issues involving codecs, signal processors, touch panels, cameras, microphones, amplifiers, and displays.

* Perform Tier I and Tier II troubleshooting on A/V and VTC systems, escalating complex issues to senior engineers or vendors as necessary.

* Track recurring technical issues, document corrective actions, and identify systemic problems requiring configuration or equipment updates.

* Collaborate with network and system administrators to resolve A/V-related connectivity, IP addressing, or multicast routing issues.

* Develop and maintain SOPs, quick reference guides, and training materials for users and support technicians.

* Provide user assistance for VTC and collaboration tools, including microphone, camera, and display configuration support.

* Maintain detailed logs of VTC sessions, system changes, and technical incidents for accountability and trend analysis.

* Ensure all A/V equipment is properly labeled, inventoried, and accounted for in accordance with configuration management and property control policies.

* Serve as a property custodian as required by DoDI 5000.64 , DAFI 23-111, and AFMAN 17-1203,…