PC Technician Intermediate

Job Details

Title:

PC Technician Intermediate

Location:

El Dorado Hills, CA [100% on‑site]

Duration: 9+ Months

Rate: $20.00‑$23.00/Hour

• Provide basic IT support for both internal staff and customers through support queues (Service Now); addressing problems quickly, thoroughly, and consistently.
• Flex between supporting customer calls/chats and performing on‑site field services work for user technical assistance (dependent on demand and customer need).
• Configure, deploy, and support various computers, networking, phones, mobile devices, audio‑video, and other equipment and software related to the end‑user computing environment. Also support PC refresh activities.
• Perform software installation and troubleshooting.
• Communicate and resolve issues in a professional and timely manner.
• Adhere to established SLAs for calls and tickets.
• Assist users remotely using Beyond Trust application.
• Troubleshoot issues related to Laptop/Desktop, Printers, Active Directory, and other IT applications.
• Experience troubleshooting O365 Apps, internet browser, Network, VPN, Operating system, etc.
• Document processes and maintain knowledge base articles.
• Use the knowledge base to identify solutions to user issues.
• Collaborate with internal departments to ensure that IT needs are met.
• Escalate unresolved problems to a higher level of support if required.
• Diagnose & troubleshoot all IT related issues for Desktops, Laptops, Mobiles through remote access. MAC experience a plus.
• Installation, configuration and troubleshooting Office 365 products, Windows 10, Microsoft Authenticator, VPN, wireless, mobility, software deployment.
• Troubleshoot issues related to hardware, network connectivity, printers, and software applications.
• Working knowledge of Active Directory, group policies, Share drive, DNS, Network Permissions.
• Engage service providers to solve other IT infrastructure issues.
• Ensure compliance with all BSC policies & procedures in all related areas.
• Troubleshooting for known errors and workarounds.
• Self‑motivated to find solutions to customer issues under guidance from senior team members.
• Provide support from within the office (this is not a remote position).
• Assist with various projects as needed.
• Ability to participate in on‑call weekend rotation support.
• Ability to lift 40 pounds.
• Other duties as assigned.

• Organizational skills
• Leadership skills
• Ability to follow procedures

• Service Marketplace

High School

Ticketing System

Mohammed Yousuf

Sr. Recruiter

Phone:

Email: mo

Address: 611 Gateway Blvd, Ste 120, South San Francisco, CA 94080

Website: