PIM Coordinator

Purpose of the Job

The PIM Coordinator is an entry-level position at Guitar Center primarily responsible for entry and maintenance of item data in our enterprise Product Information Management (PIM) system and the subsequent validation of item data in our Enterprise Resource Planning (ERP) systems. When entering item data into the PIM system, the PIM Coordinator is responsible for reviewing the completeness of item information required to update existing item records and to create new products.

Tasks involve extensive use of email, direct messages, and spreadsheets for managing and maintaining item data, evaluating data integrity on data governance reports, and identifying and resolving system issues and errors caused by incomplete or invalid item data.

• Enters product and SKU data into the PIM system through manual data entry or by importing data on spreadsheets while ensuring data quality and completeness.
• Researches and resolves update failures or system errors generated during the entry process.
• Helps troubleshoot, identify and fix system issues caused by incorrect or incomplete data.
• Assists category management, inventory and other enterprise teams with data integrity and governance, utilizing SOP guides and exception reports to facilitate and ensure data quality.
• Responds to all PIM-related inter-departmental correspondence with a sense of urgency.
• Processes all tickets and requests that meet PIM guidelines.
• Meets or exceeds service level goals to complete tickets and process requests on‑time.
• Cover tasks normally assigned to other PIM Coordinators when they are out of office.
• Handles additional duties as assigned.

• High School Diploma or GED required.
• 2 years of relevant work experience.
• Skilled proficiency with the Microsoft Office suite, especially Excel and Outlook.
• Proficiency with computers running on Windows operating system.

For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate: $21.00- $24.00/hr depending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio‑visual integration business, delivering a best‑in‑class commercial and residential customer experience.

With a career…