Helpdesk Analyst

Overview

Job Summary:

The Help Desk Analyst will be responsible for providing technical support and assistance to end‑users within a Windows‑based environment. This role involves troubleshooting, resolving, and escalating technical issues related to hardware and software. The ideal candidate should possess strong problem‑solving skills, excellent communication abilities, and a customer‑centric approach to ensure seamless IT support experience.

• Help Desk Support:
  Onboarding new employees which includes building out laptops and mobile devices;
  Replace laptops when necessary due to failures or performance issues;
  Provide first‑line support to end‑users for hardware, software, and network‑related issues;
  Diagnose and resolve technical problems promptly and efficiently;
  Support Windows‑based operating systems, including Windows 10 and 11;
  Create, manage and troubleshoot Office 365 and Google Workspace user accounts;
  Troubleshoot Windows OS issues and perform necessary updates and patches;
  Assist users with hardware setup, configuration, and troubleshooting;
  Coordinate equipment repairs or replacements when necessary;
  Maintain an inventory of hardware assets;
  Install, update, and troubleshoot software applications in a Windows environment;
  Provide guidance on software usage and best practices;
  Create and maintain detailed documentation of support processes and resolutions;
  Develop and update user guides and knowledge base articles.

Customer Service:

• Deliver exceptional customer service by addressing user inquiries and concerns in a professional and courteous manner.
• Provide user training on IT tools and procedures as needed.

Qualifications:

• High school diploma or equivalent;
  Bachelor's degree in Information Technology or related field is a plus.
• Strong knowledge of Windows operating systems.
• Familiarity with hardware components, peripherals, and troubleshooting.
• Proficiency in troubleshooting software applications and configuring software settings.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to multi‑task and prioritize tasks.

Expected compensation includes $20 to $25 an hour. Compensation offered may vary depending on factors such as an individual’s education, training, experience, skills, geographic location, seniority, merit, and other factors that are job related and consistent with business need.

AAP/EEO Statement:

Centerline is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Who We Are

At Centerline, we design, build, and maintain industry‑leading critical infrastructure across North America. Our technicians, engineers, and professional staff bring unmatched expertise to each job, working as a team to deliver consistent, exceptional results. That’s why Fortune 500 clients choose Centerline again and again for a wide range of projects.

With demand for connectivity at an all‑time high, Centerline’s opportunities for growth are limitless — and so are yours. We’re committed to fostering your professional advancement and supporting your career journey.

We look for team members who demonstrate our core values:
Safety, Collaboration, Reliability, Integrity, Passion, and Technology. This S.C.R.I.P.T. is key to our team’s success, allowing everyone to reach their full potential. As a member of our winning team, you’ll receive comprehensive insurance benefits — medical, dental, and vision — plus a 401(k) plan with employer match, referral bonuses, and generous PTO.

Join us today. Together, we’re building a better network.