Senior Specialist Digitalization - Application Support

Applicants must be legally eligible to work in the United States on a full‑time basis.

We are looking for a Senior Specialist Digitalization – Application Support to join our Agricultural Solutions team supporting our Vegetable Seeds business in Acampo, California.

BASF’s Agricultural Solutions division connects innovation, customers, partners and agricultural experts and integrates sustainability criteria into all business decisions. We help farmers deliver the best possible outcomes, working to achieve the balance between economic, environmental and social value creation for sustainable and efficient agriculture.

This role provides functional support for applications and tools used by breeding, product development, and R&D teams to enhance efficiency and innovation. Key responsibilities include user enablement through training and guidance, troubleshooting software and hardware issues, and offering expert consultation to optimize workflows. The position also involves creating and maintaining clear documentation to ensure consistent and effective tool usage. By serving as a trusted advisor, this role helps teams leverage technology to accelerate the development of new varieties and improve research processes.

• Providing technical support to an international user base for R&D applications and workflows, diagnosing and resolving issues
• Communicating with customers via Teams, email, and issue trackers to clarify problems and give clear guidance
• Collaborating with development teams to escalation complex issues, share user feedback, and support software fixes
• Documenting software issues, resolutions, and user guides to streamline future support and knowledge sharing
• Identifying digital bottlenecks and optimization opportunities within breeding and technology teams
• Delivering training and onboarding sessions to ensure users understand software features and work efficiently

• Hold a BSc in Information Technology, Software Engineering, Computer Science, Biosciences (digital focus), or a related field (MSc preferred)
• Have a minimum of 5 years’ experience supporting digital tools and workflows for biosciences (experience in plant breeding support preferred)
• Use issue tracking and documentation tools effectively (e.g., Jira & Confluence, Azure Dev Ops) for agile software support
• Understand database systems in a bioscience context and how applications access data (no advanced SQL required)
• Are familiar with data visualization tools and data availability concepts (e.g., Spotfire, Power BI, data/semantic models)
• Have basic knowledge of operating systems, networking, desktop virtualization, cloud services, or HPC environments
• Diagnose technical issues quickly using analytical skills to identify root causes and implement solutions
• Communicate clearly in English (fluent);
  Spanish fluency is a strong plus for user support
• Demonstrate a strong customer service mindset, patience, and empathy when assisting users
• Prioritize and manage multiple support requests efficiently to ensure timely responses and resolutions
• Collaborate well with cross‑functional teams, including developers and QA, to drive issue resolution
• Analyze support data and trends to recommend improvements for software performance and user experience
• Show eagerness to learn new technologies and adapt to evolving software environments and user needs
• Are able to travel up to 10%, domestically and internationally

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF
. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well‑being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well‑being…