Head of Technology and IT Operations

Sugar Bowl Resort is seeking an experienced ski industry Head of Technology and IT Operations to oversee the direction and daily operations of the IT Department. This IT leader works closely with the Executive Team and departments across the resort to deliver enabling technologies and implement best practice processes. Sugar Bowl is a fast paced, dynamic, independent resort that has embarked on significant guest experience and operational refinements, to which IT is a critical component.

This is a year-round, full-time position, primarily onsite. As an independent resort known for its dynamic atmosphere, Sugar Bowl seeks an IT leader who can adapt and thrive in this evolving setting.

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts a like.

• Extensive IT Leadership
  
  Experience:
  
  Proven track record of success in leading IT teams and managing large-scale infrastructure projects.
• Ski Industry Expertise:
  In-depth knowledge of IT needs and solutions specific to the ski resort industry. Experience with platforms such as Axess, Aspen Ware, RTP and Info Genesis is highly preferred.
• Technical Proficiency:
  Strong background in managing diverse IT systems, including networking, business systems, security, and point-of-sale solutions.
• Problem‑Solving & Analytical
  
  Skills:
  
  Ability to diagnose complex technical issues and devise innovative solutions under tight deadlines.
• Project Management:
  Experience in planning, implementing, and scaling IT infrastructure projects from start to finish.
• Data Privacy & Compliance Knowledge:
  Familiarity with data privacy laws and best practices for maintaining system security and user confidentiality.
• Communication &
  
  Collaboration:
  
  Excellent interpersonal and communication skills to interact with both technical and non‑technical stakeholders across the resort.
• Organized & Adaptable:
  Highly organized with strong attention to detail. Able to manage competing priorities in a fast‑moving resort environment.
• Passionate About Guest
  
  Experience:
  
  Deeply committed to operational excellence and improving guest and employee experiences.
• Mountain Resort Lifestyle:
  Ability to thrive in a snowbound mountain environment, with an understanding that peak business periods coincide with winter weekends and holidays.

• Leadership & Team Management:
  Oversee and mentor a talented team of IT Specialists across critical areas such as network infrastructure, POS systems, business systems, resort‑specific technologies, product set‑up and help desk support.
• Key Vendor & Stakeholder Management:
  Collaborate with external consultants, contractors, and vendors to manage services related to security, internet, phones, and other matters. Negotiate and oversee contracts and service agreements to ensure high‑quality and cost‑effective solutions.
• Cross‑Departmental
  
  Collaboration:
  
  Partner with various departments across the resort to integrate and optimize technologies, including the online store, to improve both guest satisfaction and operational performance.
• IT Systems & Infrastructure Management:
  Continually assess, enhance, and manage the resort’s IT infrastructure to ensure optimal performance, security, and reliability.
• Policy & Process Development:
  Responsible for IT policies and procedures, including security, disaster recovery, architecture standards, purchasing, and service provision.
• Financial Management:
  Oversee the IT department's budget, purchasing, and resource allocation, ensuring financial efficiency while maintaining the highest service standards.
• Strategic Planning & Innovation:
  Drive long‑term IT strategy, proposing and executing projects that align with resort goals and adopting industry innovations.
• Exceptional Service:
  Cultivate strong relationships with internal stakeholders, delivering top‑tier support and ensuring…