Manager​/Sr. Manager, HR & Operations

Position: Manager/Sr. Manager, Human Resources & Operations

Department: Operations

Location: Westlake Village, CA (Hybrid)

Reports To: Director of Human Resources & Operations

The HR & Operations Manager will serve as a strategic execution partner to the Director, HR & Operations. This position is responsible for leading day‑to‑day HR operations, ensuring compliance and process excellence across all functional areas, including employee engagement, talent acquisition, compensation, performance management, employee relations, onboarding/offboarding, training & development, and benefits. This position offers a hybrid schedule, typically requiring two days per week in the office.

• Talent Acquisition. Lead full‑cycle recruiting process by ensuring a seamless and positive candidate experience, and develop diversified sourcing channels to attract talented individuals to meet company recruitment targets. Establish and maintain relationships with stakeholders and external recruiting resources.
• Employee Relations. Serve as a trusted partner to managers on employee relations and performance management‑related matters. Coach and advise leaders on how to resolve complex employee relations matters in compliance with local, state, and federal laws.
• Performance Management. Proactively engage in performance management: train the people managers on how to do efficient performance management, support people managers when cases happen, and further develop the performance management process.
• Training & Development. Oversee training programs and coach and develop team members to maintain a high‑performing team in alignment with Company values.
• Culture & Engagement. Recommend and implement strategies to build and maintain a strong company culture, encourage employee engagement, and improve communication channels, with a focus on providing a great employee experience and retaining talented individuals.
• Operational Compliance. Assess, develop, implement, and maintain HR policies, employee handbook, and compliance practices in accordance with federal, state, and local regulations.
• HR Systems. Oversee HR data integrity within internal systems and prepare reports and analytics to inform business decisions.
• Compensation & Benefits. Analyze trends in compensation, equity, and benefits; research and propose competitive incentive pay programs. Evaluate current programs and make recommendations for improvements to remain competitive in the industry.
• Onsite Leadership. Oversee Westlake Village office operations, including safety, managing supply inventory, office maintenance, and continuously build and maintain a positive, efficient, and compliant working environment for employees.
• Other. Support regular all‑staff onsite meetings and team‑building events; participate, lead, and/or manage HR projects and initiatives as they arise to meet business needs.

• Bachelor's degree in a related field and a minimum of 8+ years of related experience, preferably in the pharmaceutical industry.
• Experience working in a dynamic and fast‑paced environment, adaptable to a start‑up company's culture, working with deadlines, and showing accountability.
• In‑depth knowledge of multi‑state and federal law. HR Certification (CCP, SPHR, or PHRca) is a plus.
• Experience managing and mentoring HR team members.
• Highly resourceful with strong analytical skills and proficiency in Microsoft Office Suite and HRIS Systems.
• Strong interpersonal skills and professional maturity to consult with senior management and remain composed during periods of high pressure and ambiguity.
• Ability to communicate effectively, use good judgment, and influence positive outcomes.
• Excellent collaborator, who reaches across boundaries internally and externally to develop an extensive network of partnerships. Demonstrated ability to apply HR knowledge to resolve complex business challenges.
• Ability to pay close attention to details and manage multiple projects simultaneously and effectively.
• Self‑directed work style, with the ability to work autonomously with minimal direction and deliver results with great customer service skills; action‑oriented and…