Hotel Guest Services Associate, Coachman's Inn

Hotel Guest Services Associate, Coachman's Inn (Administrative)

Summary of Position

As a Guest Service Associate at Coachman's Inn, you'll be the go-to for guests from the time they make their reservation to the day they check out. You'll be the face that warmly greets them, helps them plan an amazing getaway, answers questions, resolves issues, and ultimately plays a critical role in making their stay enjoyable.

With a passion for helping others, strong attention to detail, and a willingness to go above and beyond for our guests, as a Guest Service Associate, you will be an integral member of our small but mighty team.

Friday, Saturday, and Sunday | Afternoon to late evening

• Foster a warm and friendly environment for all guests and team members.
• Provide excellent customer service throughout the entirety of their stay, being ready, willing, and genuinely happy to help guests at all times.
• Promote upsell packages upon arrival, make local recommendations, and assist guests in making reservations and/or appointments as needed.
• Connect with guests through multiple channels: in-person, email, telephone, and text messaging.
• Manage calls to the hotel: answering questions, providing information about rooms and current rates/promotions, making new reservations, adjusting or canceling existing reservations, and providing local recommendations.
• Manage arrivals: greet guests, register and assign rooms, check IDs and collect credit cards, provide tours and detailed information about the property, and assist guests to their room when requested.
• Manage departures: ask guests about their stay, resolve any issues, collect payment and keys, send a receipt, and make any final adjustments to the guests' bill.
• In the absence of the manager, lead all activities at the hotel and may lead or assist housekeeping, kitchen staff, maintenance, etc.
• Work with fellow team members in the Housekeeping and Kitchen departments, notifying them of early check-ins, late check-outs, changes, or special guest requests.
• Work within the five core values of Four Sisters Inns:
  Grace, Grit, Attentiveness, Adaptability, Above & Beyond.
• Promote the collection: develop knowledge of other Four Sisters Inns and communicate information about the collection to guests.
• Perform any other duties as assigned.

• Yearly free night at select Four Sisters collection hotels.
• Discounted Team Member Rate for you plus a Friends and Family rate.
• Opportunities to learn and grow: certifications and training to help you grow and develop your hospitality career.
• Opportunity to thrive and grow in an employee‑centric work environment.
• Being part of a beautiful and prestigious hotel collection in California.

• A positive, can‑do attitude and a high degree of professionalism.
• Proven experience providing excellent guest service.
• A joy for interacting with guests and fellow team members, helping them to have the best experience possible.
• Teamwork mindset: willingness to jump in wherever and whenever needed to lend a hand to a fellow team member for the greater good of the guest experience.
• A strong work ethic.
• Knowledge of and enthusiasm for travel and the local area (restaurants, wineries, shops, activities).
• The ability to thrive, adapt, pivot, and embrace a workplace environment that evolves and changes daily.
• The ability to remain calm and show grace, even during stressful situations.
• The desire to go above and beyond to help guests and team members.

Four Sisters Inns is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military service or veteran status, physical or mental disability status, or any other applicable legally protected characteristics as outlined by the federal, state, and local governments.