Bell​/Valet Attendant

DEPARTMENT: Guest Services
POSITION: Bell and Valet Attendant
REPORTS TO: Guest Services Manager

JOB SUMMARY: Under the supervision of the Guest Services Manager, the Bell staff shall be responsible for transporting guests’ luggage to and from rooms, explaining the hotel’s facilities, services and operations and completing guests/ visitors' deliveries and messages as requested. Will store and retrieve luggage at the guest’s request. Will park and retrieve guest’s vehicle in a timely manner.
ESSENTIAL JOB FUNCTIONS:

• Receives guests warmly and politely and uses guests’ name whenever possible.
• Transports guests’ luggage to and from rooms and ensures guest safety and proper luggage handling. Properly uses door stops and luggage racks.
• Explains all features of the guest room to the guest: i.e. TV operation, mini bar location, safe, and drape function, etc. Offers all services as outlined in our standards manual.
• Always points out emergency exit located nearest the room.
• Conducts self in a professional manner at all times and adheres to the established standard of conduct and house rules, fire regulations and department procedures to reflect the high standards of Cavallo point.
• Checks work schedule on a regular basis and notified the supervisor according to the policies and procedures detailed in the employee handbook if unable if unable to report to work at the scheduled time; reports to shifts on time.
• Stores and retrieves luggage, boxes, golf clubs, for guests.
• Completes guests’ and visitors’ deliveries as assigned.
• Delivers messages to guests’ room/meeting room, etc.
• Delivers mail, newspaper, and departmental deliveries as assigned, and maintains these activities on the Bell Staff log sheet.
• Maintains an orderly work place; ensures all equipment is spotless, polish bell carts as required.
• Executes room changes for guests efficiently and courteously at the direction of the FOM, front Office, and other management people.
• May be required to perform other associated duties
• Bell-person will remain at assigned post position until summoned to perform a specific job; he will return to the desk after completing task to receive next post rotation.
• Monitors appearance and condition of lobby; checks building and reports to maintenance or housekeeping any outstanding issues.
• Responsible for completion of gift or amenity deliveries as directed by the front office.
• Sincere and warm interaction with all guests including consistent eye contact with a smile.
• Follow and deliver 5 Star services’ standards, delighting guests by anticipating their needs.

DEPARTMENT: Guest Services
POSITION: Bell and Valet Attendant
REPORTS TO: Guest Services Manager

JOB SUMMARY: Under the supervision of the Guest Services Manager, the Bell staff shall be responsible for transporting guests’ luggage to and from rooms, explaining the hotel’s facilities, services and operations and completing guests/ visitors' deliveries and messages as requested. Will store and retrieve luggage at the guest’s request. Will park and retrieve guest’s vehicle in a timely manner.
ESSENTIAL JOB FUNCTIONS: