Night Auditor

Description

Do you love to create delight through design and attention to detail? Are you a Mac Gyver who always finds a way to get it done? If so, then we invite you to apply to Auto Camp to join our adventure.

Auto Camp is seeking a Front Desk Night Auditor to be responsible for front desk duties during the overnight shift and completing audit procedures on a nightly basis.

Auto Camp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world’s top outdoor destinations – we call it Outdoor Hospitality.

Sound good? We’d love to hear from you. Be sure to fill out the application and if you have a resume and a cover letter attach them too.

• Greet and welcome guests by speaking in a warm, friendly and courteous manner.
• Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
• Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to Autocamp’s policies.
• Collect and distribute messages for guests.
• Pre-register, block and take reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Resolve guest complaints and assists with inquiries that relate to Autocamp’s services, events, directions, local attractions, etc.
• Assist in solving billing discrepancies.
• Perform cancellations according to procedures.
• Follow through and complete Supervisor’s checklist by end of shift.
• Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.
• Attend department meetings.
• Perform any other duties as requested by Supervisor.

• Ability and Comfort in Working with Cloud Based Applications
• Preferred:
  Knowledge of Google Suite products.
• Preferred:
  Customer service background.

• No educational requirement.
• Preferred:
  College degree in hospitality, business administration or similar.

• Strong Relational Skills
• Thoroughness and an Attention to Detail
• Excellent and Attentive Customer Service
• Must be a Mac Gyver, and able to find solutions when issues arise.