Per Diem Financial Counselor

Per Diem Financial Counselor – Optum

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

This position is per diem, as needed. Employees are required to work Mondays and Tuesdays and must have flexibility to work any of our other shifts Monday‑Friday. It may be necessary, given the business need, to work occasional weekends. Candidates must be able to complete 2 weeks of training, Monday‑Friday, 7 AM – 3:30 PM.

Location – 250 Bon Air Rd, Greenbrae, CA 94904

• Assist patients in navigating insurance benefits, cost of service and financial assistance needs.
  • Verification of insurance eligibility, benefits, and authorizations
  • Notifying insurance payers of patient admissions
  • Ensure appropriate insurance coverage is listed within a patient’s account
• Serve as the point of contact for uninsured patients
• Collaborate with Patient Financial Services and Med Data to screen patients for financial assistance
• Provide estimates to patients for upcoming/current services
• Collections
  • Contact patients prior to procedures and collect payments
  • Work with patients to set up payment plans and loan programs
  • Act as a liaison between patients and upper management to create special payment arrangements
• Customer Service
  • Collect confidential and sensitive information in a respectful manner
  • Assist patients, departments and providers with eligibility, benefits and authorization questions and cost information
  • Remain knowledgeable with changing workflows
• Training
  • Orient and onboard new team members
  • Test and develop new workflows
  • Update reference guides as needed
  • Collaborate with department trainers on new materials and training strategies
• Leadership
  • Navigate difficult conversations resourcefully and respectfully
  • Communicate protocols and complex terminology in a manner easy to understand
  • Motivate teammates to achieve goals set by department
• Complete Revenue Cycle Overview Training to include:
  • Basic understanding of how each part of the Revenue Cycle is integrated
  • Shadow multiple parts of the Revenue Cycle (Scheduling, Authorizations, Registration, Billing)
  • Ability to direct patients to the appropriate resource for questions regarding scheduling, authorizations, billing, etc.
  • Teach new hires Revenue Cycle Basics and how their job impacts the cycle overall

You’ll be rewarded and recognized for your performance in a challenging environment that offers clear direction and development opportunities.

• High School Diploma/GED (or higher)
• 1+ years of customer service experience
• 1+ years of experience in an office or medical environment
• Ability to work Mondays and Tuesdays
• Ability to complete 2 weeks of training Monday‑Friday 7 AM – 3:30 PM
• Access to reliable transportation & valid US driver’s license

• Excellent computer skills, including Microsoft Outlook, Word and Windows; excellent keyboarding skills
• Knowledge of insurance, coding, authorizations and revenue cycle
• Knowledge of medical terminology
• Comfortable handling cash transactions
• Comfortable with Electronic Medical Records

• Oral and written communication skills
• Confidentiality
• Multi‑tasking
• Integrity
• Problem solving
• Able to use common office equipment with ease (credit card machines, copies/scanners)

The hourly pay for this role will range from $17.74 to $31.63 per hour based on full‑time employment. In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements). We comply with all minimum wage laws as applicable.

United Health Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

United Health Group is an Equal Employment Opportunity employer under applicable law. Qualified…