Lead Esthetician

SPA LEAD ESTHETICIAN

Yountville, CA

Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Condé Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities.

Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty.

JOB SUMMARY

The Lead Esthetician is a senior service provider and clinical leader within The Spa at Estate Yountville. This role delivers exceptional skincare and esthetic treatments while supporting spa leadership in maintaining service standards, team development, and treatment consistency.

The Lead Esthetician reports to the Spa Director and serves as a technical resource for the esthetics team and models professionalism, expertise, and luxury hospitality to ensure each guest experience reflects Estate Yountville’s commitment to elevated wellness.

ESSENTIAL JOB RESPONSIBILITIES

• Perform all facial, skincare, and esthetic treatments in accordance with the Spa Treatment Menu and Esthetics Protocol Manual.
• Customize treatments based on guest skin conditions, health considerations, contraindications, and feedback.
• Maintain advanced knowledge of skin physiology, product ingredients, contraindications, and esthetic technologies.
• Deliver consistent, high-quality treatments aligned with luxury spa standards.
• Build rapport with guests and provide appropriate recommendations for home care, enhancements, and retail products.
• Adhere to scheduled treatment times and professional shift standards.
• Supervise and support the esthetics team to ensure accountability and service consistency.
• Train new estheticians on spa protocols, treatment standards, product usage, sanitation requirements, and service flow.
• Serve as a clinical resource for skincare treatments, ingredient knowledge, and esthetic technologies.
• Assist in interviewing and evaluating esthetician candidates in partnership with spa leadership.
• Collaborate with Spa Director to refine treatment protocols and introduce new skincare offerings as appropriate.
• Ensure treatment rooms are clean, organized, properly stocked, and presentation-ready at all times.
• Comply with all state board regulations related to sanitation, safety, and esthetics licensing.
• Monitor professional product inventory levels and communicate ordering needs to spa leadership.
• Provide input on esthetician scheduling needs and coverage recommendations to spa leadership.
• Provide leadership coverage when designated by the Spa Director in the absence of a Supervisor.
• Address guest feedback and support service recovery efforts professionally and promptly.
• Perform additional duties as assigned to support spa operations.

LEADERSHIP & SERVICE STANDARDS

• Uphold Estate Yountville’s luxury service standards and Forbes expectations in all guest and team interactions.
• Deliver personalized skincare consultations with professionalism and attention to detail.
• Maintain consistent treatment flow, consultation protocols, product application standards, and closing procedures.
• Ensure daily treatment room readiness, including sanitation, device functionality, lighting, and overall presentation.
• Conduct routine quality checks to support service consistency across esthetics providers.
• Support internal quality reviews and maintain readiness for third-party evaluations.
• Reinforce performance standards including rebooking, enhancement capture, retail conversion, and guest satisfaction.
• Provide ongoing coaching to estheticians to support technical refinement and service consistency.
• Maintain composure and professionalism in high-pressure situations.

REQUIRED QUALIFICATIONS

• Minimum 5 years of experience as a licensed Esthetician, preferably in a luxury spa environment.
• Active and current Esthetician License…