Eligibility Specialist Trinity

Overview

This department is recruiting for Eligibility Specialist Trainee, Eligibility Specialist I, and Eligibility Specialist II. Applicants must meet the Minimum Qualifications for each classification they wish to be considered for.

Location:

Trinity County, CA (Weaverville, CA). Attendance:
In-person only (No teleworking or remote work). Interviews:
Conducted in person.

To be considered for Eligibility Specialist Trainee or Eligibility Specialist II, you must submit a separate application for each level, in addition to your application for Eligibility Specialist I. Use the links below to apply for all classifications you are interested in.

• MSS
  05787 Eligibility Specialist Trainee:
  Location – Trinity County | Job Details tab | Career Pages
• MSS
  05789 Eligibility Specialist II:
  Location – Trinity County | Job Details tab | Career Pages

The Eligibility Specialist classifications determine eligibility for public assistance programs through interviewing and fact gathering; maintain knowledge of program regulations; initiate and process casework through automated systems; identify needs and make referrals for health, social, and/or employment services; and perform related work.

The Eligibility Specialist I is the entry-level classification. Incumbents may have prior experience in related benefits, completed initial classroom training, or may meet the required level of education. Incumbents start with supervised training and progress toward more independent casework, with potential advancement to Eligibility Specialist II after one year of satisfactory performance.

Incumbents typically receive supervision from an Eligibility Supervisor and may receive lead direction from an Eligibility Specialist III.

• Perform interactive interviews to elicit eligibility information and determine eligibility for public assistance programs
• Analyze financial and eligibility information for initial or continuing eligibility
• Explain regulations and inform clients of rights and responsibilities
• Ensure accuracy and completion of forms
• Resolve discrepancies by securing documentation
• Enter and retrieve data and issue benefits from automated systems
• Determine benefit levels through computations or computer entries
• Review information to assist with eligibility determination
• Evaluate clients for and explain health care-related tax credits and Covered California plan options
• Monitor ongoing eligibility and update information as needed

• Determine need for additional services and refer to outside agencies
• Organize and prioritize caseload within regulatory and local policy time limits
• Maintain case records and narratives
• Troubleshoot issues and liaise with Help Desk as needed
• Communicate with clients and others, maintaining confidentiality
• Respond to questions and provide required forms and pamphlets
• Identify suspected fraud and refer for investigation
• Refer clients to social service workers as needed
• Participate in projects and prepare reports
• Perform related duties as assigned

Knowledge and abilities relate to the level of the classification.
Note: The level and scope are distinguished between the two levels in the Definition section.

• General goals and purpose of public social services programs
• Laws, rules, regulations, policies and procedures governing eligibility
• Interviewing and information gathering techniques
• Computer terminology and basic skills
• Modern office practices and record keeping
• Mathematical calculations and health insurance plan concepts
• Customer service principles and effective communication
• English language structure and grammar
• Use of computer systems and software for research and documentation

• Apply policies of the County Social Services Department
• Apply laws and regulations for multiple programs and case administration
• Identify resources and verify eligibility information
• Use fact-finding and interactive interviewing techniques
• Handle emergency situations and referrals
• Detect and evaluate potential fraud
• Analyze data and use electronic information systems
• Enter and…