Police Dispatcher

Overview

EMPLOYMENT OPPORTUNITY WITH THE CITY OF VERNON
POLICE DISPATCHER

MONTHLY SALARY: $6,193 - $7,528

Plus, An Excellent Benefits Package

FINAL FILING, AT 11:59 PM OR WHEN WE RECEIVE THE FIRST 100 QUALIFIED APPLICATIONS, WHICHEVER OCCURS FIRST

THIS RECRUITMENT IS TO FILL ONE FULL-TIME VACANCY IN THE POLICE DEPARTMENT AND TO ESTABLISH AN ELIGIBILITY LIST TO BE USED FOR FUTURE VACANCIES.

The City of Vernon will accept a valid California POST Public Safety Dispatcher Basic certificate to waive the Entry-Level Dispatcher Selection Test Battery or alternative job-related test. If you possess this certification, please submit a copy as an attachment to this application for review and consideration. All certificates are subject to verification.

Under basic supervision, answers emergency and non-emergency calls for service; takes information from callers and enters information into computer database; provides assistance and information to Vernon Police Department (VPD) Officers, emergency services agencies, and the general public.

• Answers emergency and non-emergency calls for police, fire, personal assistance, and emergency medical assistance; determines appropriate call classification and priority.
• Answers incoming emergency calls; interviews and calms callers, gathers details; evaluates information, prioritizes calls, determines actions required, and appropriate response; dispatches emergency responders and resources; relays pertinent information to law enforcement and public safety personnel in a concise, organized, and understandable manner; monitors active radio channels and provides immediate information and assistance.
• Follows VPD procedures to provide assistance and information to Police Officers and other emergency services personnel; notifies other state, federal, and regional agencies as needed.
• Enters call information into CAD records management system, including CLETS information; tracks a variety of law enforcement and public safety agency resources, personnel, and incidents.
• Provides detailed call information to officers; maintains status and awareness of all public safety unit locations; monitors message traffic, and relays information to assure that responders  safety is top priority.
• Searches state and national databases at officer s request.
• Gathers information on non-emergency calls and responds appropriately; provides information, instructions, and assistance to the public within scope of authority and training.
• Maintains and updates computer databases and files; enters and retrieves data and prepares reports.
• Monitors alarms, cameras, teletypes, and special broadcast frequencies; troubleshoots communications center equipment and resolves technical issues within scope of authority and training.
• Ensures that security protocols are followed, and all reports and paperwork are completed in a timely manner; updates, corrects, retrieves, and releases information according to procedures.
• Maintains the integrity, professionalism, values, and goals of the Vernon Police Department by ensuring rules and regulations are followed, and accountability and public trust are preserved.
• Supports the relationship between the City of Vernon and the public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

High School Diploma or GED equivalent; AND one year of clerical and computer experience.

• City and VPD policies and procedures.
• City policies and procedures for dispatching law enforcement officers and other emergency services.
• State and federal laws, regulations and statutes governing dispatch for emergency services.
• Law enforcement and public safety agency terminology.
• Police radio, dispatch, and communication protocols, procedures, hardware, and software.
• Principles and practices of confidential records management and file maintenance.
• Geography, roads, and landmarks of City and surrounding areas.

• Communicating clearly and concisely and…