Sr Teller - Fallbrook

THE OPPORTUNITY

The Senior Teller is responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions. The role of a Senior Teller is to provide exceptional customer service and maintains knowledge of products, fees and stay current on Bank offerings that will deepen a customer relationship. Incumbents in this position are typically more experienced Tellers who can handle the full range of retail and commercial transactions.

This position may have modest approval limits, so exercising good judgment and guidance to others is critical. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

• Accurately and efficiently process transactions (deposits, withdrawals, check cashing, ATM, night drop).
• Identify opportunities to refer new products and services to customers based on their financial goals.
• Answer questions and resolve customer concerns regarding services provided by the Bank.
• Reconciles GL debits and credits for a given location over a specified period of time.
• Vault and ATM balancing.
• Holds/Stop payments.
• Monthly certifications.
• Account research.
• Review and verify daily reports assigned by Branch Management.
• New Accounts back-up.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets Assist with processing and scanning of daily teller work.
• Audit peer transactions.
• Participate and contribute to the branch’s overall goals.
• Help with the training and onboarding of new team members.
• Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; promotes working environment free of harassment of any type.
• Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
• Performs other duties and projects as assigned

• Work related experience should consist of an in-depth background in Bank Secrecy Act compliance and general banking skills. Bachelor’s degree preferred.
• 3+ years of retail banking experience in a financial services industry.
• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following:
  Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USAOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA).
• Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
• Excellent knowledge of bank deposits, lending products, credit products, and services to open accounts.
• Relationship building, collaboration and teamwork.
• Intermediate experience, knowledge and training in all operational activities and terminology.
• Exceptional oral, written and interpersonal communication skills.
• Must exhibit a very professional and helpful attitude along with the ability to interact…