Players Club Representative

Overview

Responsible for all THE CLUB at Chumash desk operations, providing the highest standard of guest service while promoting all areas and events of the Chumash Casino Resort to ensure acceptable profit levels.

• Responsible for all THE CLUB at Chumash desk operations including greeting guests, opening and maintaining player accounts, responding to player account inquiries, soliciting new Club Members, serving as problem-solver for property-wide guest concerns, using proper phone etiquette and message handling procedures, maintaining updated resort knowledge, and providing information about and assisting with casino, Food & Beverage, promotions, retail, Chumash Spa, hotel, and special events.
• Process transactions for THE CLUB at Chumash box office.
• Greet guest shuttles and distribute offers.
• Provide excellent guest service to both internal associates and external guests encountered at THE CLUB at Chumash and throughout the Chumash Casino Resort.
• Interpret and communicate casino policies accurately and graciously to guests and provide solutions to guest issues.'
• Communicate with supervisors and managers on everyday issues and special circumstances.
• Understand and adhere to proper free play adjustment policies.
• Stay abreast of hotel and Chumash Spa rates, promotions, and activities. Provide guests with current entertainment and shuttle/bus schedules.
• Address guest questions and handle problems, concerns, and complaints with objectivity and graciousness.
• Issue promotional amenities, redeem coupons and prizes, and maintain inventory. Assist/oversee setup and breakdown of promotions on the floor when necessary.
• Manage player accounts while maintaining guest security and confidentiality, including generation of win/loss statements and W2G statements.
• Promote and use suggestive selling techniques to market the Chumash Casino Resort, specifically Club Membership, hotel, Chumash Spa, retail, restaurant, casino, and special events.
• Perform office tasks such as faxing, filing, copying, processing mail, stuffing brochures, posting adjustments to player accounts, and computer data entry.
• Maintain workstations and common areas, ensuring cleanliness, presentation, and readiness for guests.
• Uphold a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values and culture of One.
  
  Team.
  
  Chumash.
• Performs other duties as assigned.

• High School Diploma or GED Certificate.
• Two years of previous guest services experience, in a casino environment preferred.
• Two years of previous experience in the hospitality industry preferred.
• Basic computer proficiency utilizing Microsoft applications, email, and internet.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Quality Orientation:
  Setting high standards regarding work and environment, developing quality standards, evaluating performance, and seeking ways to improve quality.
• Attention to Detail:
  Taking responsibility for a thorough and detailed method of work.
• Oral Communication:
  Shaping and expressing ideas and information effectively.
• Written Communication:
  Expressing ideas clearly in properly structured, well-organized, and grammatically correct documents; using understandable language and terminology.
• Stress Tolerance:
  Performing well under time frame, workload, adversity, or opposition.

3400 Highway 246

Minimum Pay Rate: $19.57 per hour

Maximum Pay Rate: $20.86 per hour

• Entry level

• Full-time

• Other

• Gambling Facilities and Casinos

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