Dual Rate Floor Supervisor

Position: DUAL RATE FLOOR SUPERVISOR
Location: Coarsegold
To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley!

Chukchansi Gold team members enjoy unrivaled perks. You'll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park.

Voted the Valley's No. 1 best local employer, Chukchansi Gold Resort & Casino is California's premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.

Job Description:

SUMMARY:

Responsible for the implementation of and in compliance with the Company's policies and procedures, supervision of the operation of assigned table games or to deal specific table games to ensure game integrity and customer satisfaction in compliance with Gaming regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Interacts effectively with the public and Team Members. Perform excellent customer service at all time. Responsible for the protection and control of the game being dealt, Blackjack, Mini-Baccarat, or other table games permitted in the jurisdiction. Conducts the games in accordance with the Company's policies and procedures, handling player transactions and notifying Floor Supervisor of any irregularities. Advises Pit Manager or Floor Supervisor of any player disputes or arguments that may arise during the game.

Informs Floor Supervisor or other personnel of any important or relevant facts regarding specific players and their action. Maintains a professional, friendly and courteous atmosphere providing the customer with a pleasant gaming experience, and notifying Floor Supervisor of any customer needs i.e., cocktails, Host Service, etc. Enforces performance standards, policies and procedures relating to all table games ensuring compliance with the Gaming regulations.

Responsible for checking bank roll from previous shift to ensure accuracy; assists Pit Supervisor in physical count of bankroll at shift change. Observes game, players and dealers, to ensure accuracy of game and ensures games played, and ensures game protection. Ensures that the game moves at an appropriate pace when acting in either capacity. Promotes positive customers relations providing a delightful gaming experience by, answering questions, resolving disputes, and completing required documentation as required.

Informs their direct report or other personnel of any important or relevant facts regarding specific players and their action. Assists in the training and development of new Team Members. Responsible for tracking players, noting buy-ins, length of play, win/loss and average bet. Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company's internal controls, policies and procedures.

Is familiar with pit accounting procedures and administrative tasks, i.e., fills, credits, marker transactions and responsibilities. Responsible for maintaining a consistent and regular attendance record. May be used as an usher as needed by management for events. Any reasonable request made by management. PERFORMANCE REQUIREMENTS:
To perform this job successfully, an individual must be able to satisfactorily:
Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests. Exhibit the highest degree of professionalism, including appearance, attendance, reliability, teamwork, ethics, integrity, and comply with all governing policies and procedures. Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guest and co-workers at all times. Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity.

Demonstrate a desire to succeed and willingness to help others succeed. Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity. Serve as contributing Team Members of CGRC enhancing operations in all its business endeavors.

SUPERVISORY RESPONSIBILITIES:

May be required to Supervise dealers on assigned shift or to efficiently deal any game they are assigned. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training Team Members; planning, assigning, and directing work;…