Guest Service Host

Summary

Responsible assisting customers and fellow employees with transactions and for balancing various bank drawers within the Club/Cage Department, maintaining accuracy throughout all phases of the balancing process.

The following list outlines typical duties and responsibilities and is not a comprehensive listing of all functions that may be performed.

• Provides smooth, courteous and efficient guest service in the execution of assigned duties including greeting guests, assisting guests at the club/cage area, addressing guest complaints, assisting guests on the casino floor, and promoting club membership.
• Assists with Casino promotions, buses and special events, as needed.
• Issues free play to club members up to authorized limits.
• Accurately balances assigned bank(s).
• Cashes chips and gaming tokens into money for customers in a courteous, timely manner.
• Cashes approved checks and cash advances for currency.
• Redeems foreign currency, computing accurate exchange rates for the various currencies received.
• Maintains a working knowledge of facilities and special events on property to advise customers when possible.
• Assists other Guest Service Hosts within the Cage/Club, as needed.
• Facilitates the flow of information by attending regularly scheduled departmental meetings.
• Accounts for the accuracy and thoroughness of departmental records and reports.
• Maintains a consistent, regular attendance record.
• Maintains a clean working area and stocks work areas regularly.
• Resolves minor customer conflicts related to the department.
• Registers new guests into our Players Club membership at assigned work areas and prints club cards when requested by guests.
• Assists customers when their accounts are locked out.
• Makes and receives banks for other authorized departments, keeping banks and paperwork secured.
• Pays out jackpots, giveaways, handpays, etc., ensuring all paperwork is correct and accounted for.
• Maintains confidentiality at all times.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School diploma or GED required. Some college courses in Banking and Finance or related area preferred.

Effective communication skills required. Must be extremely numbers-oriented and computer-literate.

Ability to read, analyze, and interpret basic instructions furnished in written, oral or diagram form. Ability to respond to common inquiries or complaints from customers.

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to apply commonsense reasoning to a variety of situations.

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to talk or hear, stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl. The employee is regularly required to stand for long periods. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly exposed to the risk of radiation (from computers), as a great deal of the workday is spent working on spreadsheets or inputting data into the computer system.

The noise level in the work environment is usually loud.