Customer Service & Sales Agent - Bi-lingual English​/Spanish Speaking

Position: Customer Service & Sales Agent - Bi-lingual English/Spanish Speaking Preferred
Location: Hornbrook

** Your Responsibilities
**** Customer Service:
** Assists members with customer service to resolve problems and enhance financial relationship with Mountain America. Call types include but are not limited to account verification, account maintenance, checking and savings, basic fraud resolution (disputes and affidavits), referrals, money transfer options, and deposits. Requires 6 to 12 months of customer service experience; financial service, sales or call center experience preferred. Ability to use a laptop, headset and multiple monitors (equipment will be provided).Developed

computer operating skills. Intermediate skills in Microsoft Office (Outlook, Word, Excel) Type a minimum of 35 words per minute, and 10-Key experience preferred. Competitive Pay starting at $18.25, higher starting wage based on experience

Built in career advancement:
Agents are advanced to Agent II after five months upon meeting Agent I proficiency standards Consistent performance reviews with opportunities to increase compensation Excellent medical and dental benefits with minimal employee contribution Matching 401K What we do (our Mission) has been and continues to be driven by our unique, member-first culture. Why we do it (our Vision) is to help our members define and achieve their financial dreams.

We offer a friendly, comfortable, and inclusive work environment, fun employee activities, and exciting events to ensure no day is dull.

Tech Requirements:
Internet Download Speed 50 Megabytes and Upload Speed 10 Megabytes, a fiber, cable, or high-speed DSL internet service is required for your internet connection. Follow @Mountain America Life  on  and  to see why our team members love working at Mountain America!

Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, Montana, and Arizona). We believe that a healthy balance between work, home life, and play is essential to our team members and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America.

Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, automatic payment options and access through a large branch network.

When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions.
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