Guest Services Coordinator

Based at Alpine Meadows in North Lake Tahoe, CA, Achieve Tahoe serves over 900 individuals annually. A team of committed and experienced professionals lead over 300 active and dedicated volunteers. By joining this experienced team, the Guest Services Coordinator will capitalize on Achieve Tahoe’s mission and financial success by coordinating participant reservations and supporting outreach for Achieve Tahoe programs.

The Guest Service Coordinator is a full-time, year-round, non-exempt position. Under the direct supervision of the Guest Services Director, the Guest Services Coordinator is responsible for coordinating program reservations and participant outreach.

• Communicating all program details and requirements to participants during booking process.
• Accurately processing program reservations and payments.
• Greeting and checking-in participants in a courteous and professional manner.
• Maintaining accurate participant information across multiple databases.
• Assisting with regional center and scholarship reservations, billing, and reporting.
• Answering phone and email correspondence in a timely, courteous and professional manner.
• Promoting and selling Achieve Tahoe merchandise.
• Maintaining an accurate inventory of Achieve Tahoe merchandise and assist with reordering.
• Increasing outreach to people with disabilities and those who serve them.
• Working with the program team to ensure that each program day runs smoothly, efficiently, and safely.
• Complying with and enforcing all Achieve Tahoe policies and procedures.
• Interacting positively and successfully with staff, volunteers, participants, and public and private entities.
• Representing Achieve Tahoe in a positive and professional manner.
• Other duties as assigned by the Guest Services Director.

include completion of High School, or equivalent. Two years of experience in a reservation and/or front office position or related experience.

• ensure delivery of a high level of customer service and professionalism at all times.
• communicate effectively and respectfully, verbally and in writing, with customers, general public, co-workers, and volunteers.
• maintain accurate reservation records and participant information across multiple databases.
• accurately handle cash and merchandise inventory.
• gain a broad understanding of disabilities and adaptive sports.
• develop and maintain successful relationships with schools, services and organizations serving people with disabilities.
• successfully communicate participant reservation information to the Program Team.
• prioritize and perform various duties with little supervision in a calm, efficient, and detail-oriented manner.
• demonstrate a comprehensive knowledge of Microsoft 365, Word, Excel, Outlook, and CRM applications.
• represent Achieve Tahoe in a positive and professional manner.

This job announcement is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Starting pay range is $28-$32 per hour commensurate with experience. Health insurance, paid time off, and other benefits included.

is full-time, year-round. The work week will include weekends seasonally.

Please submit a cover letter, resume and Achieve Tahoe employment application to:

Suzanne Hirabayashi, Administrative & Human Resources Manager Suzanne

For more information and employment application, go to www.

Achieve Tahoe.org.

The position is available immediately and will remain open until filled.