Operations Planning and Execution - Operations - Communication and Mgmnt Sr Analyst

posted friday, january 30, 2026 at 11:00 am

title: operations - communication and change mgmnt sr analyst

status: exempt

report to: srmgr - portfolio planning and execution

department: operations planning and execution

job code: 11937

pay range: $85,100.00 - $95,000.00 annually

general description:

the communication and change management senior analyst is responsible for effective communication and executing on change management strategies that support the successful adoption of new processes, systems, and technologies across the organization. This role partners with cross-functional teams to assess change impacts, develop communication, assist with training plans, and foster a culture of agility and continuous improvement. The communication and change management senior analyst is a key contributor to enabling business transformation and ensuring alignment with golden 1’s strategic objectives.

Overall, the role demands a collaborative partner to drive business outcomes and ensure alignment with internal and member needs.

tasks, duties, functions:

• execute change management strategies to support enterprise initiatives.
• ensure effective communications methods are utilized to operationalize process, policy, regulatory and other types of business change.
• conduct impact assessments to identify risks, stakeholder impacts, and readiness levels.
• create and manage communication plans to ensure clear and consistent messaging throughout change efforts.
• provide guidance and support to leaders and teams to build change capability and reduce resistance.
• collaborate with project teams to integrate change management activities into overall project plans.
• communicate training programs and materials to support employee adoption.
• monitor and evaluate the effectiveness of change initiatives and adjust strategies as needed.
• promote change readiness and a culture of continuous improvement across the organization.
• partner with internal stakeholders to identify and address barriers to change and develop mitigation strategies.

physical skills, abilities, and exertion utilized in the performance of these task:

• strong analytical and quantitative skills to interpret data and develop forecasts.
• excellent communication skills to present findings and influence decision-making.
• manual dexterity to operate standard office equipment including computers, copiers, and telephones.
• ability to work independently and manage multiple priorities in a fast-paced environment.
• proficiency in microsoft office

organizational contacts & relationships:

• internal: all levels of staff and management, including senior management.
• external: members, vendors, suppliers, government agencies, credit union industry associations and peers at other financial institutions.

qualifications:

bachelor’s degree in business administration, operations management, or related field is required. Additional experience in lieu of degree may be considered.

experience:

minimum of 5 or more years of experience in communication, change management, or operations analysis. Experience in a financial institution or service-oriented environment is preferred.

knowledge / skills:

strong understanding of change management practices and effective communication optimization strategies.

excellent communication and interpersonal skills with the ability to influence at all levels.

ability to translate complex data into actionable insights.

strong collaboration and relationship-building skills across departments.

physical requirements:

• prolonged sitting throughout the workday with occasional mobility required.
• corrected vision and hearing within normal range.
• ability to lift up to 20 lbs. As needed.
• occasional movement throughout the department to interact with staff.
• may require extended hours or travel to support planning initiatives and attend meetings or training.

licenses / certifications:

• project management professional (pmp) certification is a plus.

this job description provides an overview of the general scope and level of work expected to be performed, but it is not an exhaustive list of all duties or responsibilities associated with the position. The credit union reserves the right to modify, add, or remove duties as needed without advance notice. Employees may be required to perform additional tasks and duties as directed by their supervisor, provided such tasks are within the employee’s knowledge, skills, and abilities, or can be performed with reasonable training.

Nothing in this job description alters the at-will employment relationship or limits the credit union’s right to assign or reassign duties and responsibilities to this position at any time.