Receptionist​/Administrative Support

POSITION DESCRIPTION

Title:

Receptionist/ Administrative Support Department/Division:
Pala Housing Resource Center Class:

FLSA:

Status:

Supervisor:

Subordinates:

Full-Time Executive Director None

Under the supervision of the Executive Director, the Receptionist/ Administrative Support position serves as the first point of contact for tribal members, visitors, and community partners. This position is responsible for providing courteous and professional front-desk reception, managing schedules and appointments, and completing intake and administrative support for tribal members seeking assistance. The Receptionist plays a critical role in ensuring a welcoming environment, maintaining confidentiality, and supporting the efficient operation of tribal programs.

• Greet tribal members, visitors, and staff in a professional, respectful, and culturally appropriate
• Answer and direct incoming phone calls, emails, and in-person
• Maintain a welcoming and organized reception
• Provide general information about tribal programs and services, as

• Manage and coordinate schedules and appointments for program staff and
• Schedule intakes, meetings, and follow-up
• Maintain calendars and notify staff and tribal members of upcoming appointments or

• Conduct initial intake for tribal members seeking assistance, ensuring forms are completed accurately and completely.
• Collect required documentation while maintaining confidentiality and
• Enter intake information into tracking systems, databases, or case management systems as
• Route intake information to appropriate program staff for follow-

• Maintain organized paper and electronic files in accordance with tribal record-keeping
• Assist with data entry, copying, scanning, and document
• Support program staff with administrative tasks
• Assist with preparation of reports, logs, and intake

• Maintain strict confidentiality of tribal member information and sensitive program
• Follow tribal policies, procedures, and applicable privacy
• Demonstrate professionalism and

• Strong organizational and time-management
• Ability to manage multiple tasks and prioritize
• Attention to
• Ability to maintain confidentiality and professionalism at all
• Ability to work collaboratively with staff and tribal

• Experience working in a tribal government or community-based
• Experience completing intake forms or working with social services, housing, or assistance
• Bilingual skills preferred, if
• Familiarity with confidentiality requirements and sensitive information

All employees are expected to follow the Tribal Employee Handbook of the Pala Band of Mission Indians and must adhere to any additional applicable addendums.

If employed by the Pala Band of Mission Indians the new hire is required to obtain a First Aid certification, and CPR certification within 90 days of their hire date.

PLEASE SUBMIT A RESUME AND APPLICATION TO:

Pala Band of Mission Indians

Human Resources Department – Attn:
Lura Bryant

PMB#50 35008 Pala Temecula Road

Pala, CA 92059

Email  or