Training Representative Alpine, CA

The Training Representative is responsible for coordinating the daily operations of the Viejas Center of Career Development front desk, assisting with administration of Team Member programs, and for providing excellent guest service when interacting with internal and external guests. Duties include being welcoming and taking care of Team Member needs regarding Training and Development; set-up for training and meetings held in the VCCD;

maintaining organization and cleanliness of the center; adhering to Viejas Casino & Resort policies and procedures.

CORE SCOPE OF POSITION

• Serves as first point of contact for Viejas Center of Career Development. Greets, directs, and provides information to candidates, Team Members, vendors, and Guests. This includes assisting Talent Acquisition team as needed.
• Fosters Guest-focused culture, taking initiative to handle matters within appropriate authority.
• Manages the Viejas Center of Career Development space. This includes set-up and cleanliness of each suite, reservations for use and supplies needed for daily use.
• Oversees the administrative side of company’s two-day new hire orientation from start to finish including room set-up, materials, payroll reporting, orientation tour, grading quizzes and communicating results.
• Assists with the administrative side of Training & Development. Examples to include DISC platform site, assessment links and group reporting, along with some HR administrative duties such as updating the HR Directory, ordering Spirit of Care shirts, and overseeing the HR Team meeting planning assignments each month.
• Assists with the administrative side of LMS (learning management system) for training. This includes troubleshooting with Team Members, sending activation links, assigning mandatory courses, etc. Communicates with departments and Team Members for mandatory course completion or renewal.
• Assists with Team Member Handbook and Online Course Directory edits and updates managed through WORD and ADOBE.
• Assist with the creation and posting content in the company’s communication application, Beekeeper, ensuring weekly post highlighting modules for Workday Wednesday.
• Uses excel to manage data for Team Member recognition and engagement programs.
• Demonstrates knowledge of organization information to complete “reasonable checks” on data received and entered. Contacts appropriate manager or Team Member if additional information is needed.
• Communicates with other areas of HR for ordering needs. Examples include Team Viejas pins, gift cards, and Veteran Pins.
• Places orders for office supplies and materials as well as training refreshments.
• Protects company assets and reports any fraudulent activity to Surveillance Department and Management and maintains a confidential work environment.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Performs other duties as assigned.

Hiring Preference:
The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine, and work!

INTERACTION

• Always interacts with internal and external guests with a positive attitude and professionalism.

SUPERVISION

• Does not provide supervision to other team members.

KNOWLEDGE AND SKILLS

• Bilingual – English and Spanish required.
• Demonstrated strong customer service skills including enthusiastic, energetic, professional, friendly, and courteous manner always.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to perform duties assigned with meticulous attention to detail.
• Advanced working computer skills, including data entry, Microsoft Office…