Service Order Dispatcher

SERVICE ORDER DISPATCHER – FT. IRWIN CALIFORNIA

Position is full-time non-exempt (hourly) working in support of the National Training Center Training Support Contract (NTCTSC) at the National Training Center (NTC). NTCTSC brings to bear the full capabilities of many of the world’s best systems integration and engineering companies in the technical integration of live, virtual and constructive (LVC) training support. The NTCTSC is located at Fort Irwin, CA, in the Mojave Desert, approximately forty miles northeast of Barstow, CA.

NTCTSC operations support the NTC mission:
To provide realistic joint and combined arms training focused on developing soldiers, leaders, and units of the United States military.

• The receptionist duties under supervision of the OCD manager for the Commander, Operations Group to greet visitors, determine nature of visits and direct visitors to appropriate persons.
• Inventory of Escort Required Badges upon assumption of receptionist duties.
• Ensure both visitor and escort sign the DA Form 1999, Visitor Access Control Log before issuing an Escort Required Badge.
• Ensure temporary Escort Required Badges are accounted for upon the departure of the visitor.
• Screen visitors for proper access to the command-and-control center.
• Ensure no unauthorized multi-media devices are taken into secure areas.
• Receive and transfer phone calls.
• Record and transmit all messages to appropriate individuals.
• Keep records of calls placed.
• Provide information to callers and visitors.
• Accountability and control of all keys, PKI cards, radios, NVGs, and/or any additional OCC sensitive items.
• May also perform duties as the Service Order Dispatcher in the Operations Control Center:
• Operate the Symmetry Professional system to verify authorized access to buildings and rooms, and/or issue Temporary Unescorted Access Badges.
• Process and print Unescorted Access Badges (permanent badges) for appropriate building access.
• Issue badges appropriate to clearance for building, room, and/or area access.
• Maintain the Range Operations Log for all NTCTSC personnel traveling into, around, and out of the NTC Maneuver Area.
• Maintain the Flight Operations Log for all personnel utilizing Ridge Runner helicopter for access to remote mountain tops.
• Receive and record all trouble tickets and work requests on the OCC Daily Operations Log.
• Create, review, edit, and conduct search for MAXIMO work orders.
• Contact maintenance or technical personnel for all trouble tickets and work requests.
• Perform routine clerical work such as drafting documentations in MS Word, producing and maintaining MS Excel spreadsheets, and producing MS PowerPoint presentations.
• Interact with government representatives and customers, site management, and subcontractors to ensure compliant operations of physical and personnel security (badging), access control, emergency operations center functions, and facility requests.
• Schedule service calls, dispatch service crews, follow up with customers to ensure satisfactory performance, maintain records of service calls and work orders, relay special instructions, and maintain visibility on overall activities of various teams to meet mission requirements at NTC.
• Adhere to directives, memoranda, policies, procedures, and practices implemented by the company, site manager, division manager, section, team leader.
• Support quality/ISO, security and safety training programs and directives.

• Required
  
  Education:
  
  HS diploma or equivalent.
• Desired
  
  Education:
  
  Some undergraduate studies in business or education.
• Required Experience:
  
  One year experience as a receptionist or equivalent position handling multiple phones, directing incoming and outgoing calls.
• Desired
  
  Experience:
  
  Previous administrative or secretarial experience, military experience in processing work orders, experience in use of MAXIMO and Microsoft Office software products.

Able to work long hours on a 7‑day schedule, nights, and swing shifts. Must be able to work in extreme weather conditions (heat, cold, wind) and climb on or in military or commercial equipment.

• Possess and maintain a valid California Driver’s License and maintain post-driving privileges.
• Fluent in English, with ability to read, write, and speak.
• Must be a U.S. citizen and able to obtain and maintain a SECRET security clearance.
• Must be able to lift a maximum of 50 lbs and wear appropriate personal protective equipment.
• May be required to travel CONUS/OCONUS to support unit training.
• Must be deployable within CONUS for up to 180 days.

This position is for second and/or third shift.