Sales Enablement Specialist

Mission Statement

Mission Statement

As a Mannington Associate I am expected to conduct myself in a manner which supports the company's values and philosophy, while performing in the best interest of my fellow associates. I am expected to contribute to our mission statement: to be the best people to do business with in the flooring industry.

The Sales Enablement Specialist is a member of the Commercial Sales Operations team responsible for enabling field sales success through operational support, sales enablement, and data‑driven insights.

• Serve as a triage owner for the Sales Support inbox
  , including assigning, resolving, and escalating requests from field sales and internal stakeholders to ensure timely, accurate responses
• Develop and maintain strong relationships with internal and external partners.
• Own or co‑own the sales enablement strategy for Commercial, defining how tools, content, and processes support sales productivity and effectiveness.
• Align and act as a liaison between Sales, Marketing, Product, and Operations to ensure consistent messaging, a cohesive sales story, and a smooth sales process from lead to order.
• Serve as a primary point of contact for the field sales team on Sales Operations processes, systems, and programs, helping resolve issues and escalating as needed.
• Manage the sales content repository (e.g., playbooks, presentations, case studies, talk tracks) and ensure that field reps can easily find and use up‑to‑date resources.
• Standardize and reinforce sales processes through playbooks, SOPs, and job aids, ensuring consistent execution across the field.
• Co‑own optimization and adoption of the sales tech stack (CRM, enablement platform, and other sales tools), including shared admin‑level responsibilities with the Sales Performance Manager where appropriate.
• Partner with the Sales Performance Manager to develop and maintain dashboards and metrics for sales performance, funnel health, activity/productivity, and tool usage; summarize and communicate insights to Sales leadership.
• Analyze win/loss, pipeline, activity, and operational data to identify gaps in skills, messaging, and process; recommend training, communications, or process changes to address those gaps.
• Partner with training/learning teams (including the Commercial Sales Trainer) to shape onboarding and ongoing training content based on observed needs and performance trends, even when not directly building the training content.
• Participate in and contribute to onboarding presentations for Sales new hires regarding Sales Operations processes, systems, key tools, and where to find critical resources.
• Assist sales associates with product comparisons, coordinates/matches, general product inquiries, and other operational requests that support the selling process and elevate the customer experience.
• Maintain and continuously improve Sales Hub (or equivalent) content, ensuring resources are current, accurate, well‑organized, and effectively communicated to the field; schedule and host Sales Hub calls as needed.
• Support scheduling and tracking of CEUs (Continuing Education Units), ensuring proper documentation and reporting to Sales leadership.
• Monitor T&E submissions for adherence to policy, provide timely feedback to sales associates, and prepare period‑end T&E reporting for Regional Sales Directors.
• Provide organized, timely, and accurate period‑end financial reporting and other operational updates to Sales leadership as requested.
• Contribute to cross‑functional projects impacting Sales Operations (e.g., system changes, process improvements, SOP creation, user acceptance testing), representing the voice of the field and enablement needs.
• Maintain an organized repository of Sales Operations documents, SOPs, and reference materials to support consistency and ease of access.
• Assist with scheduling CEUs (Continuing Education Units – provided by Marketing but scheduled and recorded by Sales Support)
• Assist sales associates with product comparisons, coordinates/matches, field general product inquiries and other requests as necessary.
• Assist in maintaining Sales Hub portal information
  • Schedule and operate…