Sales Person

Sales Person at Farmers Home Furniture

The purpose of this classification is to assist customers to select and purchase merchandise in order to achieve and maintain established sales goals.

• Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals.
• Advises customers on quality, style, or value of home furnishings and in selecting appropriate items.
• Develops expertise in customer experience and sales execution to properly meet the needs of the customer.
• Verifies prices are correct and each item is accounted for on sales orders.
• Calculates sales discount as warranted in determining sales write up.
• Prepares and/or places tags on merchandise; places tags on all merchandise especially for sales promotions.
• Sets up advertising displays and/or arranges merchandise on counters and sales floor to promote sales; stocks shelves, counters, tables and other sales areas with merchandise.
• Loads pick‑ups as needed and obtains customer signature on receipt for pickup.
• Attempts to resolve customer complaints regarding delivery of damaged or incorrect merchandise.
• Makes sales prospecting calls via telephone utilizing various telemarketing sales techniques; maintains accurate records in the CRM system. Updates and maintains accurate customer records and activity within the CRM system.
• Handles customer inquiries in person or via telephone.
• Attends scheduled sales meetings.
• Regularly inspects and maintains assigned sales area for cleanliness and orderliness; cleans shelves, counters, and floor displays.
• Assists customer in completion of credit application, answers questions regarding Company/store policy and/or procedures.
• Sets up delivery or pickup times with customers and documents appropriately.
• Composes and sends thank‑you notes to customers for their business.
• Keeps records of sales.
• Receives various documentation and reports; reviews, processes, responds, distributes, forwards, files, maintains, and/or takes other action as appropriate.
• Operates personal computer, calculator, copy machines, telephone, or other equipment as necessary to complete essential functions.
• Follows and adheres to Display Standards, Customer Service Counter Standards, and Telephone Standards.
• Complies with the Farmers Sales Floor Standards and actively engages customers with the S.W.I.N.G. program.
• Enters customer service issues in PQA as assigned.
• Upholds and promotes our H.O.M.E. values:
  Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.

• Assists in other store departments as required.
• Performs other related duties as required.

High School Diploma or GED required; six months experience in practical retail sales; or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position.

• Data Utilization:
  Ability to review, categorize, prioritize, and/or analyze data.
• Human Interaction:
  Ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
• Equipment, Machinery, tools, and Materials Utilization:
  Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
• Verbal Aptitude:
  Ability to utilize a wide variety of reference and/or descriptive data and information.
• Mathematical Aptitude:
  Ability to perform addition, subtraction, multiplication, and division; calculate decimals and percentages; interpret graphs.
• Functional Reasoning:
  Ability to carry out instructions furnished in written, oral, or diagrammatic form; independent judgment concerning choices of action.
• Situational Reasoning:
  Ability to exercise judgment, decisiveness and creativity in situations involving a variety of predefined duties which are often characterized by frequent change.

• Physical Ability:
  Tasks require moderate physical effort; involves climbing, balancing, stooping, kneeling, crouching, crawling, lifting, carrying, pushing or…