Customer Service Rep ; Calhoun, Georgia,

Customer Service Rep I – Calhoun, Georgia (30701), Mohawk Industries

Job posted 3 days ago. Be among the first 25 applicants.

Mohawk Industries is a Fortune 500 global flooring leader. We’re looking for a Customer Experience Coordinator to help improve customer satisfaction through day‑to‑day support and process improvements.

• Execute daily tasks related to customer experience such as calls, order processing, delivery status, claims, and purchase orders.
• Respond promptly to inquiries via phone, email, and chat.
• Resolve customer issues proactively and provide timely solutions.
• Coordinate communication with customers and associates.
• Serve as a resource to other associates regarding customer experience.
• Perform some warehouse and inventory tasks as needed.
• Maintain accurate records of interactions and resolutions.
• Provide basic analysis to solve problems using standard procedures.
• Perform other duties as assigned.

• Bachelor’s degree in a related field or equivalent education/experience.
• 0–2 years of relevant experience or equivalent education/experience.

• Apply conceptual knowledge within the discipline.
• Excellent communication, problem‑solving, and organizational skills.
• Ability to multitask, prioritize, and manage time efficiently.
• High integrity and discretion with sensitive data.
• Proficiency with Microsoft Office Suite.

• Primarily in‑office with flexibility to balance personal and professional life.
• Located in a great area – view our video for more.

• Entry level

• Full‑time

• Textile Manufacturing

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.